Experienced Healthcare Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Benefits of Working with blithequark

At blithequark, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure they have the skills and knowledge needed to excel in their roles.
• Competitive Wages: We offer competitive wages that reflect our employees' value to our organization.
• Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and provide our employees with paid time off to relax and recharge.
• Employee Wellness and Engagement Programs: We are committed to creating a positive and supportive work environment, with programs and initiatives that promote employee wellness and engagement.

Who We Are and What We Do

At blithequark, we make people's lives simpler, faster, and safer through our balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs, and we are inspired to deliver only the best in all that we do. As a Healthcare Customer Service Representative, you will be a key contributor to our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.

Responsibilities

As a Healthcare Customer Service Representative with blithequark, your responsibilities will include:

• Connecting with Customers: You will connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Resolving Issues: You will calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate.
• Responding to Requests: You will respond to requests for assistance and/or possible processing payments.
• Tracking Call Information: You will track all call-related information for auditing and reporting purposes.
• Providing Feedback: You will provide feedback on call issues and upsell when required.

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to Work Remotely: You must be able to work remotely in a virtual team environment.
• Customer Service Experience: 6 months of customer service experience is preferred.
• Age Requirement: You must be over 18 years of age.
• Typing Speed: You must be able to type 25 wpm.
• Education: You must be a high school graduate or have a GED.
• Computer Skills: You must be comfortable with desktop computer systems and have proven oral and written communication skills.
• Problem-Solving Skills: You must have logical problem-solving skills and be able to navigate Windows operating systems.
• Organization and Prioritization Skills: You must have strong organization and work prioritization skills.

Work from Home Requirements

To work from home with blithequark, you will need to meet the following requirements:

• Internet Connection Requirements: You must have a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps. Your ISP must have no packet loss and ping under 50ms.
• Proof of Internet Speed: You must be able to provide proof of your internet speed.
• Clean and Quiet Workspace: You must have a clean and quiet workspace that is free from distractions.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, as well as opportunities for advancement and career progression. Our employees have the chance to work with a diverse range of clients and projects, developing their skills and expertise in a supportive and dynamic environment.

Work Environment and Company Culture

At blithequark, we are proud of our positive and supportive work environment. We believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our employees are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed. We offer a range of employee wellness and engagement programs, as well as opportunities for socialization and team-building.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, as well as a range of perks and benefits. Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more. We also offer paid time off, employee wellness and engagement programs, and opportunities for career growth and development.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Healthcare Customer Service Representative role with blithequark. As a member of our team, you will have the opportunity to work with a dynamic and diverse group of people, developing your skills and expertise in a supportive and fast-paced environment. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family!