Experienced Remote Customer Support Agent – Financial Services Industry Expertise Required for Dynamic and Growing Company

Introduction to blithequark

At blithequark, a dynamic and growing financial services company with over 60 years of industry experience, we are committed to delivering exceptional customer service and fostering long-term relationships with our clients. As a leader in the financial services sector, we recognize the importance of having a talented and dedicated team of customer support agents who can provide timely, accurate, and customer-focused assistance to our valued customers. If you have a passion for delivering outstanding customer experiences and are looking for a new challenge, we invite you to join our team as a Remote Customer Support Agent.

Job Overview

This is a contract-to-hire opportunity, offering a unique chance to work with a renowned company in the financial services industry. As a Remote Customer Support Agent, you will be responsible for providing top-notch support to our customers, responding to their inquiries, and resolving their concerns in a professional and courteous manner. With a focus on customer satisfaction, you will work closely with our team to ensure that all customer interactions are handled with care, empathy, and a commitment to excellence.

Key Responsibilities

• Provide timely, accurate, and customer-focused claim information to callers, soliciting information needed to perfect the claim and consistently delivering a superior level of customer service.
• Document claim information in our system, working with various products such as STD, SDI, AM, LTD, Life, and AD&D.
• Perform well in a call center team environment, meeting strict attendance expectations and call metrics.
• Enter information into the system while on the phone with customers quickly and accurately (data entry).
• Multi-task, handling telephone work, computer tasks, and other responsibilities as needed.
• Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information.
• Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, and other applicable situations.
• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.
• Issue timely and accurate claim acknowledgement correspondence, processing incoming documents with high coding integrity and distributing immediately.

Essential Qualifications

• Strong customer service experience in the financial services industry (2-3+ years) or a Bachelor's degree.
• Experience performing in a call center environment, utilizing telephony-related production tools.
• Ability to type 7,000+ KPH and meet strict attendance expectations and call metrics.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment, handling multiple tasks and priorities.

Preferred Qualifications

• Previous experience working in a remote or virtual call center environment.
• Familiarity with financial services products, such as disability, life, and leave claims.
• Experience with data entry and claim systems.
• Strong analytical and troubleshooting skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Support Agent, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in the financial services industry. You will also have opportunities to advance your career, taking on new challenges and responsibilities as you grow with our company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a virtual team, working closely with colleagues and managers to achieve our goals. We foster a culture of open communication, collaboration, and mutual respect, recognizing the importance of work-life balance and employee well-being.

Compensation, Perks, and Benefits

As a Remote Customer Support Agent at blithequark, you will be eligible for a competitive compensation package, including benefits, paid time off, and opportunities for professional growth and development. We offer a range of perks and benefits, designed to support your physical, emotional, and financial well-being, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid holidays and vacation time
• Professional development opportunities
• Recognition and reward programs

Conclusion

If you are a motivated and customer-focused individual, looking for a new challenge in the financial services industry, we encourage you to apply for the Remote Customer Support Agent role at blithequark. With our commitment to excellence, growth, and development, we offer a unique opportunity to build a rewarding and successful career. Join our team and become part of a dynamic and supportive community, dedicated to delivering exceptional customer experiences.

To apply, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.