Experienced Remote Healthcare Billing and Customer Service Representative – Delivering Exceptional Patient Support and Account Resolution

Welcome to blithequark

At blithequark, we are passionate about making a positive impact in the healthcare industry. As a Customer Service Contact Center, we specialize in supporting patient billing and customer service needs for our esteemed healthcare clients. Our core values of integrity, passion, and respect serve as the foundation for our approach to client success. If you share our values and are eager to be part of a dynamic team that is changing healthcare for the better, we invite you to join us.

About Our Company Culture

blithequark is a family-owned business where every team member is valued and appreciated. We take pride in being an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry from 2019 to 2023. With over 20 years of consistent growth and a portfolio of world-class clients, we offer a stable and supportive environment for our employees to thrive. At blithequark, your voice is heard, and your contributions are valued. We believe in promoting from within, providing opportunities for career growth and development.

Job Summary

We are seeking compassionate and talented Remote Healthcare Billing and Customer Service Representatives to join our team. As a vital member of our organization, you will work as an extended business office representative on behalf of our clients, providing exceptional support to patients and their families. Your primary focus will be on explaining medical bills, answering questions, and resolving account balances in a professional and empathetic manner.

Key Responsibilities

• Utilize excellent listening, verbal, and written communication skills to help patients and their families understand complex medical bills and resolve any concerns they may have.
• Provide outstanding customer service, collaborating with patients over the phone to establish affordable payment plans and process payments.
• Leverage your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems.
• Support your fellow team members with consistent attendance, a strong work ethic, and a caring team focus.
• Continuously improve your skills and knowledge through supportive coaching, feedback, and ongoing training.

Essential Qualifications

To be successful in this role, you should possess:

• Excellent communication and interpersonal skills, with the ability to empathize with patients and their families.
• Strong computer proficiency, with experience in software systems and data entry.
• Organizational and time management skills, with attention to detail and accuracy.
• A strong work ethic and commitment to delivering exceptional customer service.
• Ability to work independently in a remote setting, with minimal supervision.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in healthcare billing, customer service, or a related field.
• Knowledge of medical terminology and billing procedures.
• Experience with software systems and technology, such as electronic health records and customer relationship management tools.
• Bilingual or multilingual skills, with the ability to communicate with patients and families from diverse backgrounds.

Skills and Competencies

To excel in this role, you should possess:

• Empathy and compassion: The ability to understand and relate to patients and their families, providing support and guidance during challenging times.
• Communication skills: Excellent verbal and written communication skills, with the ability to explain complex medical bills and resolve concerns in a clear and concise manner.
• Technical skills: Proficiency in software systems, data entry, and technology, with the ability to learn and adapt to new systems and tools.
• Organizational skills: Strong organizational and time management skills, with attention to detail and accuracy.
• Teamwork and collaboration: The ability to work effectively with team members, supporting and collaborating to achieve common goals.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. As a Remote Healthcare Billing and Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge through ongoing training and coaching.
• Advance your career through promotions and new opportunities.
• Participate in company-wide initiatives and projects, contributing to the success of our organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the option to participate in modified in-office work arrangements. Our company culture is built on the values of integrity, passion, and respect, and we strive to create a workplace where every employee feels valued, appreciated, and supported.

Compensation and Benefits

We offer a competitive compensation package, including:

• Base annual pay ranging from $37,440 to $43,680, based on prior experience.
• Monthly performance bonuses, ranging from $100 to $400.
• Company and individual team contests, with opportunities to win gift cards and prizes.
• A comprehensive benefits package, including 401(k), dental insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, and vision insurance.

Conclusion

If you are a compassionate and talented individual, passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we invite you to join our team at blithequark. As a Remote Healthcare Billing and Customer Service Representative, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our organization. Apply today to take the first step in your new career!