Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to blithequark

At blithequark, we are passionate about harnessing the power of technology to make a positive impact on people's lives. As a leader in our industry, we recognize the importance of providing exceptional support to our users. That's why we're seeking a highly skilled and enthusiastic Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our mobile application, myColorado, and providing top-notch assistance to our users through live chat and other support channels.

Job Overview

We are looking for a talented individual who is passionate about technology, customer service, and teamwork. As a Service Desk Specialist/Live Chat Agent at blithequark, you will be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and resolving problems in a timely and professional manner. If you have a strong technical background, excellent communication skills, and a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide Tier I support and customer assistance for our mobile application, myColorado, via live chat, phone, and other support channels
• Troubleshoot, reproduce, report, and resolve technical issues related to the application on both iOS and Android operating systems
• Install and configure the myColorado software on supported devices, following established procedures and guidelines
• Employ Incident Management procedures to enter tickets into our tracking system, ensuring timely and effective issue resolution
• Collaborate with internal teams, including development and quality assurance, to identify and resolve technical issues
• Stay up-to-date with the latest developments and updates related to our mobile application, as well as industry trends and best practices

Minimum Qualifications

To be considered for this role, you must have:

• At least one year of professional experience in an occupational field related to mobile application support, or
• An Associate's degree from an accredited institution in a field of study related to the work assignment, such as Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

In addition to the minimum qualifications, we also consider the following substitutions:

• Additional, appropriate paid or unpaid experience may substitute for the required education on a year-for-year basis
• Additional appropriate education may substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position may be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience with Jira, ITIL Certification, Agile and Scrum methodology, and government work experience
• Familiarity with Apple and Google Play Store, as well as diagnostic tools and knowledge of a diverse range of mobile device makes and models

Skills and Competencies

To be successful in this role, you will need to possess:

• Strong technical skills, including knowledge of mobile operating systems, software applications, and troubleshooting techniques
• Excellent communication and customer service skills, with the ability to effectively interact with users via live chat, phone, and other support channels
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues in a timely and professional manner
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Strong teamwork and collaboration skills, with the ability to work effectively with internal teams and stakeholders

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to:

• Ongoing training and professional development opportunities, including certification programs and industry conferences
• Mentorship and coaching from experienced professionals in the field
• Opportunities for career advancement and growth within the company
• A collaborative and dynamic work environment that encourages innovation and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a distributed team that values flexibility, autonomy, and open communication. We offer:

• A remote work arrangement that allows you to work from anywhere in Colorado
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A dynamic and supportive work environment that encourages collaboration and teamwork
• Opportunities for socialization and community engagement, including virtual events and team-building activities

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range that reflects your experience and qualifications
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for professional development and growth, including training and certification programs
• A dynamic and supportive work environment that encourages collaboration and teamwork

Conclusion

If you are a motivated and tech-savvy individual who is passionate about customer service and teamwork, we encourage you to apply for this exciting opportunity. As a Service Desk Specialist/Live Chat Agent at blithequark, you will be part of a dynamic team that is dedicated to providing exceptional support to our users. Don't miss out on this chance to join our team and contribute to the success of our mobile application, myColorado. Apply today and take the first step towards a rewarding and challenging career at blithequark!