Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Introduction to blithequark

At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are driven by innovation, creativity, and impact, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then blithequark is the place for you.

About the Role

As a Fiber Customer Support Analyst at blithequark, you will be part of a tech support team in a call center, providing exceptional technical support and customer service to our customers. You will help our Fios customers with their voice, data, and video services, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer tech questions. Your dedication to customer service excellence, amazing communication skills, and positive, professional attitude will make you a valuable asset to our team.

Key Responsibilities

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

To be successful in this role, you will have a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You will thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:

• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience

Essential Qualifications

You must live within 75 miles of the current reporting location for the life of the contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc. You must also be willing to work from home with occasional in-person trainings and meetings.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping you move forward in your career and in areas of your life outside of work. We offer a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Our award-winning total rewards package is designed to help you reach your potential and contribute your best.

Work Environment and Company Culture

At blithequark, we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation, Perks, and Benefits

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Why Join blithequark?

If you're looking for a career where you can make a real difference, then blithequark is the place for you. We are a dynamic and innovative company that is committed to empowering our customers and our employees. We offer a range of benefits, career growth opportunities, and a collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging. If you're ready to take your career to the next level, then apply now to join our team as a Fiber Customer Support Analyst.

Conclusion

At blithequark, we are passionate about delivering exceptional customer service and technical support to our customers. If you share our passion and are looking for a career where you can make a real difference, then we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and take your career to the next level. Apply now to become a Fiber Customer Support Analyst at blithequark and start your journey to a rewarding and challenging career.