**Experienced Customer Service Representative – Remote Opportunity with blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we invite you to join our team at blithequark as a Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in ensuring that our customers receive the highest level of service and support. **About blithequark** At blithequark, we are committed to providing our customers with an unparalleled level of service and support. Our team is dedicated to delivering exceptional experiences that exceed our customers' expectations. We believe that our employees are the key to our success, and we are committed to providing them with the training, resources, and support they need to excel in their roles. **Why You'll Love This Job** As a Customer Service Representative at blithequark, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. You will be responsible for interacting with customers in a courteous, efficient, and professional manner, providing solutions to their problems and exceeding their expectations. **Key Responsibilities** The following are the key responsibilities of this role: * Issue, reissue, and refund passenger tickets * Book, price, and confirm flight reservations * Rebook passengers on oversold flights and during abnormal operations * Perform passenger check-in and passenger seat assignment (excluding curbside), rectify oversold seat assignments, and troubleshoot upgrades * Issue vouchers and/or coordinate with contractors for passenger hotel, food, and transportation; coordinate refueling and refresh * Perform passenger boarding, including ticket raise and/or boarding pass raise/verification * Operate gate reader/scanner and related responsibilities to include pre-boarding, monitoring/checking carryon bags and exiting row criteria * Operate jetways/bridges for functions of boarding and deplaning passengers * Make boarding and departure gate announcements * Deliver domestic/global flight files * Perform passenger carrier flight close-out procedures * Accept, check, and tag passengers' bags at decision centers, full-service ticket counters, and primary class ticket counters * Maintain the timeline of flight boarding process * Perform customer service at the job training * Process and complete credit card bag transactions at kiosks in the ticket counter area and activation stations * Assist passengers with self-service kiosk check-in and kiosk bag processing at ticket counters * Queue lines at ticket counter kiosks and ticket counters * Clear/confirm international files at kiosk in the ticket counter area and activation stations * Accept and dispatch passengers' self-tagged luggage at activation stations * Assist customers requiring special help or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special help passengers, and/or unaccompanied minors * Perform customer service work related to handling local flights and contractor/floor handling agreements or contracts * Have regular and predictable attendance on site, including meeting any mandatory overtime requirements. * Respond and assist during safety and/or emergency situations * Provide connecting passengers with gate information * Provide exceptional customer service in an expert manner and according to blithequark guidelines. * Adhere to agency policies, procedures, and performance standards. * Complete job-applicable training * Adhere to authorities regulations (e.g. DOT, FAA, TSA) * Use various internal resources/structures available during customer interactions * Wear uniforms as required by agency policy **All You'll Need for Success** To be successful in this role, you will need to possess the following minimum qualifications: * High school degree or GED or international equivalent * Bilingual language skills required in some locations * Applicable valid driver's license as required by local authorities * Must satisfy FAA criminal background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable * Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable * Completion of a pre-employment drug screen, complete background check and/or fingerprinting to meet agency and security requirements * Must be legally able to work in the U.S. **Preferred Qualifications** While not required, the following qualifications are preferred: * Working knowledge of Sabre or another Passenger Service System * Previous face-to-face Customer Service experience * Working in a fast-paced environment **What You'll Get** As a valued member of our team, you will enjoy a range of benefits and perks, including: * Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, We also provide virtual doctor visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join our team at blithequark and take the first step towards a rewarding and challenging career in customer service. Apply for this job