Strategic Remote Internship – Airport Customer Service Field Support & Analytics Analyst (12‑Week Delta Air Lines Experience Program)

Welcome to Your Next Career Adventure

Imagine stepping into a dynamic world where every decision you make directly shapes the travel experience of millions of passengers across the globe. At Delta Air Lines, we are redefining the future of aviation through relentless innovation, world‑class service, and a culture that celebrates curiosity. Our Airport Customer Service (ACS) Field Support & Analytics team sits at the heart of this transformation, ensuring that every touchpoint—from the ticket counter to the baggage carousel—delivers confidence, comfort, and delight.

This remote internship offers an unprecedented opportunity to join that mission. As a strategic analyst and support specialist, you will work side‑by‑side with seasoned professionals, harness cutting‑edge data, and influence operational excellence across more than 300 destinations worldwide. If you are a data‑driven, customer‑obsessed student eager to make a measurable impact while building a robust professional network, keep reading—your future starts here.

About Delta Air Lines & Workwarp

Delta Air Lines is one of the world’s premier airlines, known for its extensive route network, award‑winning customer service, and commitment to sustainability. With a workforce of over 80,000 dedicated employees, Delta connects 300+ destinations across six continents, serving over 200 million passengers each year. Our Culture of Care promotes safety, inclusion, and continuous learning, empowering every associate to bring forward ideas that improve the traveler’s journey.

Workwarp, our partner in talent acquisition, specializes in matching emerging talent with high‑impact roles within leading organizations. Together, we champion a seamless onboarding experience, robust mentorship, and a supportive remote work environment that nurtures growth and accountability.

Role Overview: What You’ll Do

As a Remote Intern – Airport Customer Service Field Support & Analytics, you will be embedded within the Customer Experience business unit, reporting to the ACS Field Support Team Lead. Your primary mission is to support strategic initiatives that enhance operational performance, elevate the passenger experience, and drive data‑informed decision‑making across Delta’s global network.

Over a 12‑week period (May 12 – August 1, 2025), you will rotate through a series of high‑visibility projects, culminating in a comprehensive presentation to senior leadership. You will gain exposure to multiple functional areas, including Aviation Management, Strategy, Process Engineering, and Business Analytics.

Key Responsibilities

• Performance Measurement & Analysis: Gather, clean, and interpret operational data to assess current service levels, identify trends, and propose actionable insights.
• Project Management Execution: Apply proven project management methodologies (Agile, Lean, or Six Sigma) to plan, track, and deliver project milestones on time and within scope.
• Cross‑Functional Collaboration: Partner with stakeholders from Operations, IT, Finance, and Customer Service to align objectives, share findings, and drive consensus.
• Process Engineering & Consulting: Conduct process mapping workshops, identify bottlenecks, and recommend streamlined workflows that improve efficiency and reduce waste.
• Data Collection & Reporting: Design and execute data collection plans, develop dashboards, and prepare concise reports that translate complex analytics into clear business narratives.
• Innovation & Ideation: Brainstorm new service concepts, evaluate pilot programs, and assess the operational impact of emerging technologies (e.g., AI‑driven chatbots, predictive baggage handling).
• Leadership Presentation: Synthesize project outcomes, craft compelling visual presentations, and confidently deliver findings to senior executives at the program’s conclusion.

Essential Qualifications (Minimum Requirements)

• Enrolled in an accredited 4‑year university program pursuing a Bachelor’s degree in Industrial Engineering, Business Administration, Data Analytics, Statistics, Economics, Hospitality Management, or a related discipline.
• Strong academic standing with a GPA of 3.2 or higher (or equivalent demonstrated competence).
• Professional communication skills—ability to articulate ideas clearly in both written and oral formats and present confidently to senior leaders.
• Demonstrated teamwork orientation and a commitment to continuous improvement methodologies (Lean, Kaizen, Six Sigma).
• Exceptional organizational abilities, with proven experience managing multiple tasks, deadlines, and stakeholders simultaneously.
• Advanced proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, macros) and PowerPoint (visual storytelling).
• Openness to acquiring new technical and soft skills throughout the internship.
• Passion for diversity, equity, and inclusion—embraces varied perspectives, cultures, and working styles.
• Commitment to safety and security as a core professional value.

Preferred Qualifications (Competitive Edge)

• Hands‑on experience with data analysis tools such as SQL, SAS, Python, R, Tableau, or Microsoft Power Apps.
• Proven track record of leadership roles in student clubs, community organizations, or volunteer initiatives.
• Ability to distill large datasets into concise, actionable insights that support strategic decision‑making.
• Skill in creating polished, data‑driven presentations that effectively convey analysis, recommendations, and business impact.
• Familiarity with the airline or broader transportation industry, including an understanding of regulatory environments and customer expectations.
• Interest in developing problem‑solving, conflict‑resolution, and change‑management techniques.
• High degree of self‑motivation, resilience, and adaptability in fast‑paced, ambiguous settings.

Core Skills & Competencies for Success

• Analytical Thinking: Ability to break down complex problems, conduct root‑cause analysis, and uncover hidden patterns.
• Strategic Vision: Understanding how operational improvements align with corporate objectives and customer experience goals.
• Effective Communication: Translate technical jargon into plain language for diverse audiences.
• Collaboration: Build trust quickly with virtual teams, negotiate priorities, and manage stakeholder expectations.
• Project Leadership: Initiate, plan, execute, monitor, and close projects with a results‑oriented mindset.
• Tech Savvy: Comfortable navigating modern data platforms, cloud‑based collaboration tools (e.g., Teams, Slack, SharePoint), and visualization software.
• Customer‑Centric Mindset: Always consider the impact of decisions on the end‑user experience.

Learning & Development Opportunities

Delta invests heavily in the professional growth of its emerging talent. As an intern, you will receive:

• Mentorship: A dedicated senior analyst will guide you through technical challenges, career planning, and networking.
• Training Workshops: Access to internal e‑learning modules on data analytics, process improvement, and aviation fundamentals.
• Rotational Exposure: Brief shadowing experiences with Operations, Customer Service, and IT teams to broaden your industry perspective.
• Feedback Loops: Structured performance reviews at the midpoint and end of the program, focusing on strengths, development areas, and actionable next steps.
• Certification Support: Opportunity to pursue industry‑recognized credentials (e.g., Lean Six Sigma Yellow Belt) with full sponsorship.

Career Path & Advancement

Successful interns often transition into full‑time roles within Delta’s corporate functions. Prospective career trajectories include:

• Business Analyst – Customer Experience
• Process Engineer – Airport Operations
• Strategic Planning Associate – Aviation Management
• Data Scientist – Flight Operations Analytics
• Program Manager – Global Service Initiatives

Delta’s commitment to internal mobility means that high‑performing talent can explore cross‑functional opportunities, leadership development programs, and international assignments as they progress.

Work Environment & Culture

Even though this role is remote, you will be fully integrated into Delta’s collaborative culture:

• Virtual Community: Regular video‑conferences, virtual coffee chats, and team‑building activities maintain strong connections.
• Inclusive Atmosphere: A workplace where every voice is heard, and diverse backgrounds are celebrated.
• Safety‑First Mindset: Adherence to rigorous safety protocols, even in a virtual setting, to protect personal and organizational wellbeing.
• Flexibility: While core hours align with EST to facilitate cross‑team coordination, you have the autonomy to manage your schedule responsibly.
• Technological Enablement: State‑of‑the‑art collaboration tools, secure VPN access, and a stipend for home‑office equipment (desk, chair, monitor).

Compensation, Perks & Benefits

Delta values the contributions of its interns and offers a competitive total rewards package, including:

• Stipend or hourly wage aligned with market standards for professional internships.
• Housing assistance for those residing 50+ miles from the Atlanta headquarters.
• Access to Delta’s employee wellness program, covering mental‑health resources, fitness discounts, and nutrition counseling.
• Free or discounted airline tickets for personal travel within designated limits.
• Professional networking events with senior leaders and alumni.
• Recognition awards for outstanding project contributions.
• Opportunity to earn academic credit through coordination with your university.

How to Apply

Ready to embark on a transformative journey that blends analytics, customer service, and aviation excellence? Submit your application today by clicking the link below. Include a resume, a concise cover letter highlighting your relevant experiences, and any supporting work samples (e.g., dashboards, project reports).

Apply Now – Launch Your Delta Internship Experience

Your Future Starts Here

Delta Air Lines is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about shaping the future of travel, cultivating data‑driven insights, and delivering unforgettable customer experiences, we want to hear from you.

Don’t miss this chance to work with industry leaders, develop market‑relevant skills, and make a real difference in the world of aviation. Apply now—your adventure begins the moment you click “Submit.”