Experienced Remote Live Chat Specialist – Automotive Customer Service and Lead Generation Expert

Introduction to Gubagoo and Our Mission

Gubagoo, an affiliate of Reynolds and Reynolds, is a pioneering company in the automotive industry, dedicated to providing exceptional customer experiences through innovative technology and outstanding service. As a leader in our field, we are seeking a highly skilled and motivated Remote Live Chat Specialist to join our dynamic team. This is an extraordinary opportunity to invest in your future and grow with a company that values its employees and prioritizes their success.

About the Role

As a Live Chat Specialist, you will play a vital role in representing our automotive dealer clients and engaging in online conversations with customers. Your primary objective will be to turn these conversations into leads, ultimately driving revenue for our clients. This is a fully remote position, offering you the flexibility to work from anywhere, as long as you reside in one of the specified states. We are looking for individuals who are passionate about delivering exceptional customer service, enjoy working with technology, and thrive in a fast-paced environment.

Responsibilities

As a Live Chat Specialist, your key responsibilities will include:

• Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns.
• Providing detailed information about our products and services, addressing customer needs, and resolving issues in a professional and courteous manner.
• Narrowing down on appointment information to schedule appointments, ensuring a seamless experience for our customers.
• Capturing customer contact information for lead generation and client review, maintaining accurate records and data.
• Summarizing interactions based on customer needs for client review, providing valuable insights and feedback.
• Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date with industry trends and developments.

Qualifications

To be successful in this role, you will need:

• Previous experience in retail customer service or the automotive industry, although this is not essential, as we provide comprehensive training and support.
• Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems.
• A strong ability to multitask, with excellent organizational and time management skills, and the capacity to work in a fast-paced environment.
• A positive and professional demeanor, with excellent written and verbal communication skills, and the ability to adapt to change and feedback.
• Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin.

Essential Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication skills, with the ability to articulate complex information in a clear and concise manner.
• Strong problem-solving skills, with the capacity to analyze issues, identify solutions, and implement effective resolutions.
• Ability to work independently, with minimal supervision, and as part of a remote team, with a strong sense of self-motivation and discipline.
• Adaptability and flexibility, with the ability to adjust to changing circumstances, priorities, and deadlines.
• Technical skills, with proficiency in using computer software, including chat platforms, CRM systems, and Microsoft Office applications.

Career Growth Opportunities and Learning Benefits

At Gubagoo, we are committed to the growth and development of our employees. As a Live Chat Specialist, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge, and support your career advancement.
• Ongoing coaching and feedback, to help you refine your performance, address areas for improvement, and achieve your goals.
• Opportunities for career progression, with the potential to move into leadership roles, or specialize in specific areas of the business.
• A dynamic and supportive work environment, with a culture that values collaboration, innovation, and employee well-being.

Work Environment and Company Culture

Gubagoo is a relaxed, yet professional and fun environment to work in. We prioritize our employees' well-being, and offer a range of benefits, including:

• Flexible working hours, with the ability to work from home, and create a schedule that suits your needs.
• Competitive salary and benefits package, with a range of perks, including health insurance, 401(k) matching, and paid time off.
• Opportunities for socialization and team-building, with regular virtual events, and activities, to help you connect with your colleagues, and build meaningful relationships.
• A culture of recognition and reward, with regular feedback, and opportunities for growth, and development.

Compensation, Perks, and Benefits

As a Live Chat Specialist, you can expect:

• A competitive hourly rate of $13.00, with opportunities for growth, and development.
• A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401(k) matching.
• Paid training and onboarding program, to help you get started, and succeed in your role.
• Opportunities for career advancement, with a range of roles, and specialties, to choose from.
• A dynamic and supportive work environment, with a culture that values collaboration, innovation, and employee well-being.

Conclusion

If you are a motivated, and customer-focused individual, with a passion for technology, and a desire to grow with a dynamic company, we encourage you to apply for this exciting opportunity. As a Remote Live Chat Specialist, you will have the chance to make a real difference, and contribute to the success of our clients, and our business. Don't miss out on this chance to invest in your future, and join our team of dedicated professionals. Apply now, and take the first step towards an exciting, and rewarding career with Gubagoo.