Remote Medicare Sales Specialist – Tele‑Health Telesales Professional for Aetna/ CVS Health – Full‑Time Work‑From‑Home Opportunity
Why Join CVS Health and Aetna?
At CVS Health, we live by a single, powerful purpose: “Bringing our heart to every moment of your health.” This purpose isn’t just a tagline—it guides every interaction, every decision, and every innovation. As a leader in the health‑care ecosystem, we blend the convenience of a retail pharmacy, the expertise of a pharmacy benefit manager, and the depth of a health‑care insurer. Partnered with Aetna, we deliver a seamless, human‑centric experience that makes health care more personal, more convenient, and more affordable for millions of Americans.
Our Heart At Work behaviors empower every employee to make an impact. Whether you’re in a bustling pharmacy, a cutting‑edge lab, or a remote call center, you’ll be part of a culture that celebrates curiosity, humility, teamwork, and relentless optimism. We invest heavily in professional growth, technology, and community outreach—so you can feel proud of the work you do and the difference you make.
Position Snapshot
- Job Title: Remote Medicare Sales Specialist – Tele‑Health Telesales Professional for Aetna/ CVS Health
- Employment Type: Full‑time, work‑from‑home
- Compensation: Competitive hourly wage ($15.00 – $24.23) plus performance incentives
- Location: Anywhere in the United States (must be able to work Central Time hours)
- Start Date: Immediate – we’re hiring now!
- Reporting To: Medicare Sales Team Lead, Aetna/ CVS Health
Role Summary
As a Remote Medicare Sales Specialist, you will be the trusted voice guiding Aetna Medicare members through complex health‑care options. You’ll blend empathy with expertise, delivering compliant, education‑rich conversations that help members select the plan that best fits their unique health needs and financial goals. This role sits within a high‑performing, data‑driven sales team that values collaboration, continuous learning, and unwavering dedication to member satisfaction.
Key Responsibilities
Member‑Centric Outreach
- Execute inbound and outbound campaigns that educate existing and prospective Medicare members on Aetna’s suite of Medicare Advantage (MAPD) and Dual‑Eligible Special Needs Plans (DSNP).
- Conduct fully compliant presentations that adhere to CMS, state, and internal regulations.
- Assess members’ health‑care needs through targeted, open‑ended questioning while demonstrating superior active‑listening skills.
- Provide clear, concise explanations of plan benefits, enrollment processes, and cost structures.
Sales & Acquisition
- Achieve or exceed monthly acquisition targets, conversion rates, and other key performance metrics outlined in the annual performance plan.
- Utilize approved scripts, product guides, and objection‑handling techniques to close sales while maintaining a consultative approach.
- Cross‑sell complementary Aetna products (e.g., dental, vision, supplemental insurance) to increase member value and revenue.
Compliance & Quality Assurance
- Maintain a rigorous understanding of CMS regulations, state‑specific rules, and Aetna compliance policies.
- Participate in regular internal audits, quality monitoring, and coaching sessions to ensure call quality, schedule adherence, and regulatory compliance.
- Document all interactions accurately in the Customer Relationship Management (CRM) system, ensuring data integrity for reporting and follow‑up.
Continuous Learning & Development
- Complete annual American Health Insurance Plans (AHIP) Continuing Education (CE) certifications and product certification requirements.
- Engage in ongoing training on new plan offerings, technology platforms, and sales techniques.
- Stay up‑to‑date with market trends, competitor offerings, and emerging health‑care policies that affect Medicare beneficiaries.
Performance Metrics & Accountabilities
- Sales Goals: Consistently meet or surpass defined acquisition, conversion, and revenue targets.
- Compliance Scores: Maintain ≥ 95% compliance rating on all audits and call quality assessments.
- Member Satisfaction: Achieve high scores on post‑call surveys and contribute to overall member retention rates.
- Data Accuracy: Ensure 100% completeness and accuracy of CRM entries for each member interaction.
- Team Collaboration: Actively share best practices, provide peer feedback, and support team initiatives.
Essential Qualifications
- 1 – 2 years of proven sales experience, preferably in health‑care or insurance environments.
- Active health‑insurance license (or ability to obtain within 30 days of hire).
- Demonstrated ability to navigate high‑pressure, fast‑paced call‑center environments while maintaining professionalism.
- Exceptional verbal communication, active‑listening, and empathy skills.
- Proficiency with Microsoft Office (Excel, Word, Outlook) and strong computer literacy.
- Ability to work Central Time business hours, regardless of geographic location.
- Self‑starter attitude, positive demeanor, and resilience when handling challenging member interactions.
Preferred Qualifications
- 1 – 2 years specifically selling Medicare plans or working in a Medicare call center.
- Experience with Aetna or CVS Health product portfolios.
- Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics).
- Advanced certifications such as AHIP, CE, or other industry‑recognised credentials.
- High school diploma or GED (additional post‑secondary education a plus).
Core Competencies & Skills
- Customer‑Centric Mindset: Ability to place the member’s health goals at the forefront of every conversation.
- Regulatory Acumen: Strong grasp of CMS guidelines, state insurance laws, and internal compliance standards.
- Persuasive Communication: Skillful articulation of complex plan details in plain language.
- Analytical Thinking: Quick assessment of member needs, synthesis of product features, and recommendation of optimal solutions.
- Technology Fluency: Comfortable navigating multiple screens, data entry tools, and call‑center software simultaneously.
- Time Management: Efficiently juggle outbound prospecting, inbound calls, and documentation without sacrificing quality.
Training, Certification & Ongoing Development
We recognize that expertise is built, not born. New hires will embark on a comprehensive onboarding program that includes:
- In‑depth product training on Aetna Medicare Advantage, MAPD, and DSNP offerings.
- Compliance workshops covering CMS rules, state regulations, and ethical sales practices.
- Shadowing experienced sales specialists and role‑playing real‑world scenarios.
- Access to an internal learning portal with AHIP courses, webinars, and industry‑specific resources.
- Quarterly performance reviews, personalized coaching, and clear pathways to advanced certifications.
Career Growth & Advancement Opportunities
CVS Health invests in its talent. As you master the Medicare sales cycle, you can explore a range of career trajectories:
- Senior Sales Specialist: Lead high‑value accounts and mentor junior teammates.
- Team Lead / Supervisor: Oversee a group of specialists, manage performance metrics, and drive strategic initiatives.
- Product Trainer or Quality Assurance Analyst: Leverage your expertise to shape training curricula and audit standards.
- Regional Sales Manager: Expand your influence across multiple markets, develop territory plans, and partner with cross‑functional leaders.
- Corporate Roles: Transition into marketing, operations, or policy‑development functions within CVS Health or Aetna.
All career pathways are supported by tuition assistance, mentorship programs, and a clear competency framework that aligns your aspirations with business needs.
Compensation, Perks & Benefits
While the exact salary will be tailored to your experience, education, and location, the compensation package includes:
- Base Pay: $15.00 – $24.23 per hour, depending on qualifications.
- Performance Incentives: Quarterly bonuses tied to sales achievements and member satisfaction scores.
- Comprehensive Health Coverage: Medical, dental, and vision plans for you and eligible dependents.
- Retirement Savings: 401(k) plan with company match, plus an Employee Stock Purchase Plan.
- Life & Disability Insurance: Fully‑paid term life, short‑term and long‑term disability coverage.
- Well‑Being Programs: Access to mental‑health resources, wellness challenges, and virtual fitness memberships.
- Education & Development: Free enrollment in internal courses, AHIP CE credits, and tuition reimbursement.
- Employee Discounts: CVS store savings, pharmacy prescription discounts, and partner‑program offers.
- Paid Time Off: Generous PTO accrual, paid holidays, and sick leave in accordance with state regulations.
Work Environment & Culture
Even though you’ll be working from home, you’ll be fully integrated into a vibrant, collaborative community:
- Virtual Team Huddles: Daily stand‑ups, weekly coaching sessions, and monthly town halls keep you connected.
- Technology Stack: State‑of‑the‑art call‑center software, secure VPN access, and ergonomic equipment stipends.
- Inclusive Culture: We celebrate diversity, champion equity, and encourage every voice to be heard.
- Recognition Programs: “Heart of the Month” awards, performance spotlights, and peer‑to‑peer kudos.
- Community Impact: Opportunities to volunteer through CVS Health’s charitable initiatives, including health‑screening events and local outreach.
How to Apply
If you are ready to combine your sales talent with a genuine desire to improve the health‑care experience for millions of seniors, we invite you to submit your application today.
Steps to Apply:
- Click the “Apply To This Job” button below.
- Upload your updated résumé and a brief cover letter highlighting your Medicare sales experience.
- Complete the short pre‑screen questionnaire (this helps us match you with the right team).
- Submit and await a confirmation email with next steps.
Our recruitment team reviews applications on a rolling basis, and we aim to schedule interviews promptly.
Join Us and Make a Difference
At CVS Health, you won’t just sell plans—you’ll empower individuals to navigate a complex health‑care landscape with confidence and peace of mind. Your voice will be instrumental in shaping healthier futures for families across the nation.
Apply now and become a cornerstone of a purpose‑driven organization where your career growth is as important as the lives you touch.
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