Experienced Remote Operations Manager and Coach Trainee for USA Market in Knoxville, Focused on Customer Service, Team Leadership, and Business Growth

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we make every decision, from how we source our products responsibly to our efforts in sustainability and beyond. As a Walmart associate, you will be at the forefront of shaping the future of retail, technology, merchandising, finance, and numerous other industries, all while making a tangible impact on the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, and we believe that understanding, respecting, and valuing the unique experiences, identities, abilities, ideas, and opinions of our associates and customers is crucial to our success.

Job Overview

We are seeking an experienced and motivated individual to join our team as a Remote Operations Manager and Coach Trainee for the USA market in Knoxville. This role is designed for someone who is passionate about customer service, team leadership, and driving business growth. As a key member of our operations team, you will be responsible for leading and developing teams, modeling exceptional customer service standards, driving financial performance and sales, and ensuring compliance with company policies and procedures.

Key Responsibilities

• Team Leadership and Development: Lead and develop teams effectively by teaching, training, and actively listening to associates. This includes touring stores, providing feedback, and communicating with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Customer Service Excellence: Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manage and support customer service initiatives, ensure customer needs are met, and develop action plans to correct deficiencies.
• Financial Performance and Sales Growth: Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing expenses, monitoring merchandise presentation, and developing action plans to mitigate shrink and achieve sales and profit goals.
• Associate Development and Supervision: Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, and ensuring diversity and inclusion awareness.
• Compliance and Ethics: Ensure compliance with company policies and procedures, support company mission, values, and standards of ethics and integrity, and provide direction and guidance on applying these in executing business processes and practices.

Essential Qualifications

To be successful in this role, you will need to meet the following minimum qualifications:

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Ability to attend and successfully complete all job-required trainings and assessments.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Leadership and Team Management: Ability to lead and develop high-performing teams, including teaching, training, and coaching associates.
• Customer Service: Strong customer service skills, with the ability to model and demonstrate exceptional customer service standards.
• Financial Management: Ability to drive financial performance and sales growth, including managing expenses, monitoring merchandise presentation, and developing action plans to mitigate shrink.
• Communication and Collaboration: Excellent communication and collaboration skills, with the ability to work effectively with all levels of associates and stakeholders.
• Problem-Solving and Adaptability: Strong problem-solving and adaptability skills, with the ability to develop and implement action plans to correct deficiencies and drive business results.

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to the growth and development of our associates. As a Remote Operations Manager and Coach Trainee, you will have access to a range of career growth opportunities and learning benefits, including:

• Training and Development Programs: Access to comprehensive training and development programs, including leadership development, customer service training, and financial management training.
• Mentorship and Coaching: Opportunities for mentorship and coaching from experienced leaders and professionals.
• Career Advancement Opportunities: Opportunities for career advancement, including promotions to senior leadership roles.
• Education Assistance: Access to education assistance programs, including tuition reimbursement and online courses.

Work Environment and Company Culture

At Walmart, we are proud of our company culture and work environment. As a Remote Operations Manager and Coach Trainee, you can expect:

• Collaborative and Supportive Team Environment: A collaborative and supportive team environment, with opportunities to work with experienced professionals and leaders.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options and flexible scheduling.
• Recognition and Rewards: Opportunities for recognition and rewards, including bonuses, stock options, and other incentives.
• Diversity, Equity, and Inclusion: A commitment to diversity, equity, and inclusion, with opportunities to participate in diversity and inclusion initiatives and programs.

Compensation, Perks, and Benefits

At Walmart, we offer a range of compensation, perks, and benefits, including:

• Competitive Salary: A competitive salary, with opportunities for bonuses and stock options.
• Health and Wellness Benefits: Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Financial Benefits: Financial benefits, including 401(k) matching, stock purchase plans, and life insurance.
• Education Assistance: Education assistance programs, including tuition reimbursement and online courses.
• Parental Leave and Paid Time Off: Parental leave and paid time off, including vacation, sick leave, and holidays.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Remote Operations Manager and Coach Trainee position. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this role offers a unique opportunity to make a tangible impact on the lives of millions of customers worldwide. Apply now to join our team and start your journey with Walmart!