Experienced Part-time Onboarding Support Specialist for Concession Operations – Traveling Role in the West Region for a Global Leader in Venue Development and Management

Introduction to Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Our commitment to excellence, sustainability, and world-class customer service has positioned us as a pioneer in the industry, and we are now seeking an experienced and skilled Onboarding Support Specialist to join our team.

Job Overview

This is a part-time traveling role providing concession support in the West region to new OVG Hospitality accounts. As an Onboarding Support Specialist, you will be an experienced food service operator working under the direction of the Corporate and Regional Leadership team to assist with onboarding new F&B accounts and working large events within the company standards of culinary safety, presentation, and culture. Your expertise will be crucial in preparing venues for opening, training staff, and ensuring that our concession stands are equipped to deliver world-class service to our clients and customers.

Key Responsibilities

• Tour and audit existing concession stands for equipment and inventory, documenting needs and issues to ensure compliance with company standards.
• Execute all concession decisions made by the RVP/General Manager, ensuring that our venues are prepared for events and that our staff is trained to provide exceptional service.
• Assemble new concession equipment, train new managers on maintenance and cleaning, and ensure that all staff members are knowledgeable about our concession menu items and stand operations.
• Stock supplies, take inventory, and recommend staffing levels for stands based on event attendance to ensure that we are adequately prepared to meet the needs of our clients and customers.
• Train existing staff on proper set-up and tear-down of stands to OVG standards, including sanitation and food safety requirements, and provide documentation to support our training programs.
• Understand and explain concession menu items to staff, prepare stands for product displays, food pricing, and common equipment issues and resolution to ensure that our staff is equipped to provide exceptional service.
• Help set up new POS systems with the IT team, train staff on the new system, and provide support to ensure a seamless transition to our new technology.
• Assist the venue team with pre-opening checklists and implementation plans, suggest areas of improvement, and provide hands-on event support for opening to ensure that our venues are prepared to deliver world-class service.
• Promote OVG's commitments to sustainability and world-class customer service, and ensure that our staff is knowledgeable about our company values and mission.

Qualifications and Requirements

To be successful in this role, you will need to have an Associate's degree from an accredited college/university with major course work in Culinary Arts, Food Service Operations, or a related field. You will also need to have at least 3+ years of experience working in Concessions, preferably in Supervisor or Lead roles, and a proven track record of success in training multiple staff members in Concessions.

• Team player with a problem-solving mindset and excellent spoken and written communication skills.
• Ability to deal with ambiguity and quickly changing priorities, and a flexible approach to your role and responsibilities.
• Experience in training multiple staff members in Concessions, and excellent communication skills to interact with public and leadership teams.
• Ability to travel to, and work at other OVG venues as directed by the business needs, and a willingness to adopt a flexible approach to your role and responsibilities.

What We Offer

In return for your skills and experience, we offer a competitive hourly wage of $30.00-35.00, a 401(k) savings plan, and 401(k) matching. You will also have the opportunity to work with a global leader in venue development and management, and to be part of a team that is committed to delivering world-class service to our clients and customers.

Our Culture and Values

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application to join our team as an Onboarding Support Specialist. We are looking forward to hearing from you and exploring how your skills and experience can contribute to our success.

Conclusion

This is an exciting opportunity to join a global leader in venue development and management, and to be part of a team that is committed to delivering world-class service to our clients and customers. As an Onboarding Support Specialist, you will have the opportunity to work with a talented team of professionals, to develop your skills and experience, and to contribute to the success of our company. If you are looking for a new challenge and are passionate about delivering exceptional service, please submit your application to join our team.