Remote Pharmacy Technician – Freedom Fertility Services – Certified AZ‑Based Pharmacy Support Specialist (Full‑Time, Work‑From‑Home)

Join a Purpose‑Driven Team Transforming Fertility Care

At Evernorth Health Services, a forward‑thinking division of The Cigna Group, we are on a mission to empower families to build their futures. Our Freedom Fertility program delivers life‑changing medication therapy to individuals and couples pursuing parenthood, combining clinical excellence with compassionate support. As a Remote Pharmacy Technician, you will be a critical link in this journey—ensuring that every prescription reaches the patient safely, accurately, and promptly, while providing the reassurance and expertise that families need during one of life’s most profound moments.

Working from the comfort of your home in Arizona, you will collaborate with a nationwide network of pharmacists, physicians, insurance providers, and patients. You’ll leverage cutting‑edge pharmacy technology, state‑of‑the‑art workflow platforms, and the shared values of integrity, empathy, and continuous improvement that define Evernorth’s culture. If you thrive in a detail‑oriented, fast‑paced environment and are passionate about making a tangible difference in people’s lives, this role offers the perfect blend of professional growth, rewarding work, and comprehensive benefits.

Key Responsibilities – Your Day‑to‑Day Impact

As a Pharmacy Technician for Freedom Fertility, your daily activities will center on orchestrating the seamless flow of medication orders from prescriber to patient. Below is a detailed breakdown of the core duties you’ll perform, each designed to uphold the highest standards of safety, compliance, and patient satisfaction.

• Prescription Intake & Verification
  • Receive incoming prescription orders via fax, electronic health record (EHR) portals, or patient‑initiated calls.
  • Associate prescription images with the correct patient profile, creating a new profile when necessary.
  • Validate the legitimacy of each prescription, confirming prescriber credentials, dosage appropriateness, and compliance with state and federal regulations.
• Order Processing & Routing
  • Manually route orders to the appropriate processing stage—whether for pharmacy validation, insurance authorization, or clarification from the prescriber.
  • Enter prescription details accurately into the proprietary pharmacy management system, ensuring all drug names, strengths, quantities, and directions are correct.
  • Run test claims to verify eligibility, benefit coverage, and to anticipate potential rejections before final submission.
• Insurance Coordination & Benefits Management
  • Attach insurance and discount program data to patient profiles, coordinating multiple benefits where applicable.
  • Set up coordination of benefits (COB) to maximize patient savings while adhering to payer guidelines.
  • Proactively resolve claim rejections by communicating with insurers, prescribers, and patients, documenting each step in the system.
• Patient Communication & Support
  • Answer inbound calls from patients with clear, compassionate explanations of prescription status, copay information, and refill processes.
  • Make outbound outreach to confirm coverage details, discuss any delays, and provide guidance on next steps.
  • Educate patients on medication administration, storage, and side‑effects, reinforcing adherence and safety.
• Collaboration with Healthcare Providers
  • Interact directly with physicians, pharmacists, and insurance representatives to clarify prescription orders, resolve discrepancies, and obtain needed authorizations.
  • Document all communications accurately in the system, maintaining a transparent audit trail for compliance purposes.
• Quality Assurance & Continuous Improvement
  • Conduct regular audits of processed orders to ensure data integrity, regulatory compliance, and optimal workflow efficiency.
  • Identify recurring issues (e.g., common rejection codes) and propose process enhancements to the Pharmacy Operations team.
  • Participate in ongoing training sessions, webinars, and knowledge‑share meetings to stay current on evolving pharmacy regulations, insurance policies, and technology updates.

Essential Qualifications – What You Bring to the Role

To excel as a remote Pharmacy Technician with Freedom Fertility, you must possess a blend of formal credentials, practical experience, and personal attributes that align with the demands of a high‑volume, patient‑centric pharmacy environment.

• Education & Certification
  • High School Diploma or GED (minimum).
  • Valid National Pharmacy Technician Certification (CPhT) obtained through the Pharmacy Technician Certification Board (PTCB) or an equivalent certifying body.
  • Active Arizona State Pharmacy Technician License in good standing.
• Technical Proficiency
  • Demonstrated competence with Microsoft Office Suite (Word, Excel, Outlook) and strong data‑entry speed and accuracy.
  • Experience using pharmacy management software (e.g., RxHub, PioneerRx, or similar) is highly desirable.
  • Basic arithmetic skills (addition, subtraction, multiplication) essential for dosage calculations and copay assessments.
• Professional Experience
  • Previous experience processing prescription claims, handling insurance rejections, and navigating third‑party payer systems – while not mandatory, it significantly enhances candidacy.
  • Familiarity with fertility medication protocols (e.g., gonadotropins, hormonal therapies) is a plus but not required.
• Soft Skills & Personal Traits
  • Exceptional attention to detail—every data point matters when patient health is on the line.
  • Strong verbal and written communication abilities, enabling clear explanations to patients and concise documentation for providers.
  • Ability to multitask effectively, juggling multiple orders, calls, and system updates without sacrificing quality.
  • Empathy and a patient‑first mindset, recognizing the emotional weight of fertility journeys.

Preferred Qualifications – Going the Extra Mile

• Prior experience in a remote or work‑from‑home pharmacy setting.
• Knowledge of HIPAA regulations and proven track record of maintaining patient confidentiality.
• Exposure to telehealth platforms and electronic prescription (e‑prescribing) standards such as NCPDP SCRIPT.
• Participation in professional pharmacy technician societies or continuing education workshops.

Core Skills & Competencies for Success

• Analytical Thinking: Ability to decipher complex insurance language and resolve claim denials efficiently.
• Technology Adaptability: Comfortable navigating new software tools, virtual collaboration platforms, and digital documentation systems.
• Time Management: Effectively prioritize tasks across shifting schedules—including occasional Saturday shifts—while meeting strict turnaround times.
• Customer Service Excellence: Provide patients with a reassuring, knowledgeable, and courteous experience that reflects Evernorth’s brand promise.
• Team Collaboration: Work seamlessly with pharmacists, physicians, claims specialists, and support staff through virtual meetings, chat channels, and shared documentation.

Compensation, Benefits, and Perks – Investing in Your Well‑Being

We recognize that a motivated workforce is the cornerstone of great patient care. In return for your expertise and dedication, Evernorth offers a comprehensive total‑reward package designed to support your health, financial security, and career advancement.

• Competitive Salary commensurate with experience and certification level.
• Medical, Dental, and Vision Coverage effective from Day 1 of employment.
• 401(k) Plan with generous employer matching to help you build a solid retirement foundation.
• Paid Time Off (PTO) accrued monthly, plus holidays and sick leave to maintain work‑life balance.
• Continuing Education Stipends for certifications, webinars, and industry conferences.
• Career Development Pathways offering clear progression from Technician to Senior Technician, Pharmacy Supervisor, or specialized clinical roles.
• Remote‑Work Support including a stipend for a high‑speed wired internet connection and optional ergonomic equipment allowances.
• Employee Assistance Program (EAP) providing confidential counseling, financial planning, and wellness resources.
• Employee Recognition Programs celebrating milestones, outstanding performance, and innovative contributions.

Work Environment & Culture – Where You’ll Thrive

Even though our team members are geographically dispersed, we cultivate a tight‑knit community anchored in shared purpose and values. Here’s a glimpse of what makes Evernorth a great place to work:

• Inclusive & Diverse Workforce – We champion an environment where every voice is heard and respected, reflecting the varied backgrounds of the patients we serve.
• Innovation‑Driven Mindset – Continuous improvement is embedded in our DNA; you’ll be encouraged to propose ideas, experiment with workflow enhancements, and adopt the latest pharmacy technologies.
• Collaborative Spirit – Regular virtual huddles, cross‑functional projects, and mentorship programs foster knowledge sharing and professional camaraderie.
• Patient‑Centric Philosophy – Our mission to help families achieve parenthood drives every decision, creating a sense of purpose that resonates throughout the organization.
• Flexibility & Work‑Life Integration – While core hours are defined, we offer schedule adaptability to accommodate personal commitments, including the rotating shift structure outlined above.

Growth Opportunities – Your Career Path Forward

At Evernorth, we invest heavily in cultivating talent from within. As a Remote Pharmacy Technician, you’ll have access to a clear roadmap for professional advancement:

• Skill‑Based Certifications – Gain specialty credentials in fertility pharmacy, medication therapy management, or advanced claims adjudication.
• Leadership Development – Prepare for supervisory roles through formal leadership training, project management experience, and mentorship from senior pharmacy managers.
• Cross‑Functional Experience – Explore opportunities in clinical support, quality assurance, or health‑plan operations, broadening your expertise beyond the technician role.
• Professional Networking – Participate in industry conferences, webinars, and internal communities that connect you with peers across the Cigna ecosystem.

Technical Requirements – Setting You Up for Success

Because this position is fully remote, ensuring a reliable, high‑performance home office is essential. You will need to meet the following technical standards before your start date:

• Dedicated wired Ethernet connection (Wi‑Fi or mobile hotspot is not acceptable).
• Broadband or fiber‑optic internet service with minimum speeds of 10 Mbps download / 5 Mbps upload.
• Desktop or laptop computer meeting Evernorth’s security specifications (Windows 10 or later, up‑to‑date antivirus, encrypted hard drive).
• Quiet, private workspace that complies with HIPAA privacy requirements.
• Optional ergonomic accessories (chair, keyboard, monitor) – the company may provide a stipend to support a comfortable setup.

Commitment to Diversity, Equity, and Inclusion

Evernorth is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating a workforce that mirrors the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Accommodations are available for candidates with disabilities throughout the recruitment process—please contact [email protected] for assistance.

Next Steps – Apply Today and Make a Difference

If you are ready to join a purpose‑driven organization where your technical expertise directly contributes to the hope and joy of families building their futures, we want to hear from you. Click the “Apply” button below to begin your journey with Evernorth Health Services. Our talent acquisition team will review your application promptly and reach out to discuss next steps.

Take the first step toward a rewarding career as a Remote Pharmacy Technician – Freedom Fertility. Apply now and become part of a team that makes dreams come true.