Experienced Remote Regional Specialist, People Services – Enhancing Employee Experience through Strategic HR Support and Process Improvements

Introduction to Workwarp and the Role

Workwarp, a pioneering force in the industry, is dedicated to revolutionizing the way companies approach human resources and people services. As a leader in innovation and customer satisfaction, we are seeking an exceptional Regional Specialist, People Services to join our dynamic team. This role offers the unique opportunity to work from home, providing guidance and assistance across several countries with a specific focus on the US market. If you are passionate about enhancing the employee experience, driving people satisfaction, and contributing to process improvements, we encourage you to apply for this exciting position.

Key Responsibilities

As a Regional Specialist, People Services, you will play a vital role in supporting people services initiatives, ensuring compliance with US employment laws and regulations, and collaborating with various teams to manage employee life cycle events effectively. Your key responsibilities will include:

• Supporting People Services: Provide expert guidance and assistance to support people services across multiple countries, with a specific emphasis on the US, ensuring that all HR-related queries and issues are addressed promptly and professionally.
• Enhancing People Experience: Identify areas for process improvements and implement changes to enhance the overall employee experience, ensuring that Workwarp remains a desirable place to work.
• Compliance Administration: Ensure that all people services activities are compliant with relevant US employment laws and regulations, mitigating any potential risks and ensuring that the company maintains the highest standards of integrity and legality.
• Collaboration and Teamwork: Work closely with various teams, including HR, operations, and management, to ensure seamless management of employee life cycle events, from onboarding to offboarding, and everything in between.
• Driving People Satisfaction: Provide timely and expert resolution of queries, driving people satisfaction and ensuring that employees feel supported and valued throughout their journey with Workwarp.

Requirements for Success

To excel in this role, you will need to possess a combination of skills, experience, and personal qualities that align with Workwarp's values and mission. The essential requirements include:

• Relevant Experience: A minimum of 5+ years of relevant experience in providing HR support for a global organization or across the US, with a proven track record of success in similar roles.
• US Employment Laws and Regulations: Strong knowledge of US employment laws and regulations, including but not limited to labor laws, employment standards, and health and safety regulations.
• Leadership and Mentoring: The ability to lead and mentor a team effectively, providing guidance, support, and development opportunities to ensure that team members can grow and thrive in their roles.
• Analytical and Reporting Capabilities: Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, with the ability to analyze data, identify trends, and present findings in a clear and concise manner.
• Customer Service Experience: A strong background in customer service, with experience in delivering SLA-driven metrics and providing exceptional support to internal and external stakeholders.
• HR Systems Proficiency: Proficiency in HR systems, preferably Workday and Service Now, with the ability to navigate and utilize these systems to support people services activities.

Preferred qualifications include a Bachelor's degree or equivalent experience, familiarity with AI-driven HR tools or platforms, experience in identifying opportunities for process automation within HR, and strong written and verbal communication skills.

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Strategic Thinking: The ability to think strategically, identifying opportunities for improvement and developing plans to implement changes.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to analyze complex data, identify trends, and develop solutions to drive business outcomes.
• Leadership and Collaboration: The ability to lead and collaborate with cross-functional teams, providing guidance, support, and development opportunities to ensure that team members can grow and thrive in their roles.
• Adaptability and Flexibility: The ability to adapt to changing circumstances, priorities, and deadlines, with a flexible approach to work and a willingness to learn and grow.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to supporting the growth and development of our employees, providing opportunities for career advancement, learning, and professional development. As a Regional Specialist, People Services, you will have access to:

• Continuous Learning: A wealth of resources to grow your career and learn valuable new skills, including training programs, workshops, and conferences.
• Mentorship and Coaching: Opportunities for mentorship and coaching, with experienced professionals who can provide guidance, support, and development opportunities.
• Career Advancement: Opportunities for career advancement, with a clear path for progression and growth within the company.
• Professional Development: Support for professional development, including education assistance, certification programs, and networking opportunities.

Work Environment and Company Culture

At Workwarp, we pride ourselves on our dynamic and inclusive work environment, with a culture that values diversity, equity, and inclusion. As a Regional Specialist, People Services, you will be part of a team that is passionate about making a difference, with a commitment to:

• Diversity, Equity, and Inclusion: A culture that values diversity, equity, and inclusion, with a commitment to creating a workplace that is welcoming and inclusive to all.
• Collaboration and Teamwork: A collaborative and teamwork-oriented environment, with a focus on building strong relationships and working together to achieve common goals.
• Innovation and Creativity: A culture that encourages innovation and creativity, with a focus on finding new and better ways to do things.
• Work-Life Balance: A commitment to work-life balance, with flexible working arrangements and a focus on supporting the well-being and mental health of our employees.

Compensation, Perks, and Benefits

At Workwarp, we offer a competitive compensation package, with a range of perks and benefits that are designed to support the well-being and financial security of our employees. These include:

• Competitive Salary: A competitive salary that reflects your experience, skills, and qualifications.
• Health and Wellness: Comprehensive health and wellness programs, including medical, dental, and vision coverage, as well as access to mental health resources and employee assistance programs.
• Flexible Downtime: Generous time off policies, including vacation, sick leave, and holidays, to support work-life balance and employee well-being.
• Continuous Learning: Opportunities for continuous learning and professional development, including education assistance, certification programs, and networking opportunities.
• Invest in Your Future: A range of financial benefits, including retirement planning, continuing education programs, and financial wellness initiatives, to support your long-term financial security and success.

Conclusion

If you are a motivated and experienced HR professional, with a passion for enhancing the employee experience and driving people satisfaction, we encourage you to apply for this exciting opportunity. As a Regional Specialist, People Services, you will play a vital role in supporting people services initiatives, ensuring compliance with US employment laws and regulations, and collaborating with various teams to manage employee life cycle events. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now and take the first step towards a rewarding new role with Workwarp.