**Job Title:** Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

**Location:** Denver, CO/REMOTE (Must be a resident of the State of Colorado) **Duration:** 8+ Months **About blithequark** At blithequark, we're passionate about harnessing the power of technology to make a positive impact on people's lives. As a leading innovator in the industry, we're committed to delivering exceptional customer experiences through our cutting-edge mobile applications. We're now seeking an experienced Service Desk Specialist/Live Chat Agent to join our team and help us achieve our mission. **Job Summary** We're looking for a highly motivated and customer-focused individual to provide critical assistance to our users through our myColorado application. As a Service Desk Specialist/Live Chat Agent, you'll be the first point of contact for our customers, providing timely and effective support to resolve their issues. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we'd love to hear from you. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our myColorado mobile application, ensuring that our users receive timely and effective support to resolve their issues. * Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using your technical expertise to identify and resolve complex issues. * Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience. * Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and tracked. * Collaborating with our internal teams to resolve complex issues, providing regular updates to customers, and escalating issues to senior technicians as needed. * Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. **Minimum Qualifications** To be considered for this role, you'll need to meet one of the following qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** We'll consider the following substitutions for the required education and experience: * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we're looking for candidates with the following preferred qualifications: * Jira experience, with a strong understanding of project management and issue tracking. * ITIL Certification, demonstrating your expertise in IT service management. * Agile and scrum methodology experience, with a strong understanding of iterative development and continuous improvement. * Government work experience, with a strong understanding of the public sector and its unique challenges. * Apple and Google Play Store experience, with a strong understanding of mobile app development and deployment. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **What We Offer** As a Service Desk Specialist/Live Chat Agent at blithequark, you'll enjoy a range of benefits, including: * Competitive salary and benefits package. * Ongoing training and professional development opportunities. * Collaborative and dynamic work environment. * Flexible work schedule, with the option to work remotely from anywhere in Colorado. * Opportunities for career growth and advancement. * Recognition and rewards for outstanding performance. **How to Apply** If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job