Experienced Customer Success Specialist – Full Remote, Mandarin and English Proficiency Required for Night Shift Operations at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative food ordering app. As a leader in the industry, we recognize the importance of having a dedicated team that can provide top-notch support to our customers. We are now seeking highly skilled and motivated Customer Success Specialists to join our team on a full-time basis, working from the comfort of their own homes in the United States. This is an exciting opportunity for individuals who are fluent in both Mandarin and English and are looking to leverage their language skills to make a meaningful impact in a fast-paced, dynamic environment.

Job Overview

As a Customer Success Specialist at blithequark, you will be the primary point of contact for our customers, handling inquiries, concerns, and providing information through inbound and outbound phone calls. Your goal will be to ensure that our customers have a seamless and enjoyable experience with our app, addressing any issues promptly and professionally. This role is perfect for individuals who are customer service-oriented, possess excellent communication skills, and are comfortable working in a night shift environment.

Key Responsibilities

• Assist customers in placing online orders, providing step-by-step guidance when necessary.
• Offer support through phone calls, responding to customer inquiries and resolving issues in a timely and courteous manner.
• Process payments securely, ensuring that all transactions are handled with the utmost care and confidentiality.
• Proactively support customers, maintaining our brand reputation by providing exceptional service and ensuring customer satisfaction.
• Identify and escalate priority issues to the relevant teams, collaborating to resolve complex problems efficiently.
• Work closely with the customer support team to improve processes, share best practices, and maintain high service quality standards.
• Maintain accurate records of customer interactions, using the data to improve our services and enhance the overall customer experience.

Qualifications and Skills

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. These include:

• Education: A Bachelor's Degree, Diploma, or equivalent in any field. Fresh graduates are also encouraged to apply.
• Work Experience: At least 6 months of experience in customer support, with call center experience being advantageous but not mandatory.
• Language Proficiency: B2 level proficiency in English, with fluency in Mandarin speaking, writing, and reading skills.
• Interpersonal Skills: A customer service-oriented mindset, active listening skills, and the ability to handle inquiries professionally and empathetically.
• Technical Skills: A typing speed of at least 40 words per minute with 90% accuracy, and proficiency in Microsoft Windows and Office.

Essential Competencies

In addition to the qualifications and skills listed above, the ideal candidate will possess:

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• A proactive approach to problem-solving, with a focus on providing timely and effective solutions to customer issues.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously.
• A flexible and adaptable mindset, with a willingness to work in a night shift environment and adapt to changing priorities and deadlines.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding and training programs to ensure your success in the role.
• Ongoing coaching and feedback to help you develop your skills and achieve your career goals.
• Opportunities for career advancement and professional growth within the company.
• Access to a range of online courses and training resources to support your ongoing learning and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a dynamic and distributed team that values collaboration, innovation, and customer satisfaction. Our company culture is built on the following core values:

• A customer-first approach, with a focus on delivering exceptional customer experiences.
• A commitment to innovation and continuous improvement, with a focus on staying ahead of the curve in our industry.
• A collaborative and supportive team environment, with a focus on mutual respect and open communication.
• A flexible and adaptable approach to work, with a focus on achieving a healthy work-life balance.

Compensation and Benefits

In return for your skills and experience, we offer a competitive salary and benefits package, including:

• A salary of RM 3,000++, with extra allowances provided to support your work in a night shift environment.
• A range of benefits, including health insurance, retirement savings, and paid time off.
• Opportunities for career advancement and professional growth, with a focus on developing your skills and achieving your career goals.
• A flexible and supportive work environment, with a focus on achieving a healthy work-life balance.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Success Specialist, you will play a critical role in delivering exceptional customer experiences and driving the success of our business. With a competitive salary and benefits package, ongoing training and development opportunities, and a positive and inclusive company culture, this is an opportunity not to be missed. Apply now to take the first step in your new career with blithequark.

Apply now and become a part of our dynamic team!