Executive Vice President, Customer Success and Services – Transformational Leader for Global Customer Journey Excellence and Revenue Growth

Introduction to Blithequark

Blithequark is a pioneering online training platform dedicated to empowering developers and IT professionals with the skills and knowledge necessary to thrive in the ever-evolving landscape of information technology and services. Founded in 2004, blithequark has established itself as a leading public company, boasting a workforce of 1001-5000 employees and specializing in SAAS, B2B, and enterprise solutions. As a growth-oriented organization, blithequark is committed to fostering a culture of innovation, customer satisfaction, and continuous learning.

About the Role

Blithequark is seeking an exceptional Executive Vice President of Customer Success and Services to play a pivotal role in driving the long-term success of the organization. The successful candidate will be responsible for spearheading the development of customer success, professional services, and support motions, with a primary focus on ensuring that customers achieve their desired outcomes and maximize the value of blithequark's tech skills development platform. This role demands a seasoned executive with a proven track record in a senior customer success leadership position, particularly in a growth environment.

Key Responsibilities

• Lead the development of customer success, professional services, and support motions to ensure customers achieve their desired outcomes and maximize the value of blithequark's platform
• Build and scale global teams to drive customer retention and renewals in partnership with sales and services leadership
• Create industry-leading customer journeys and drive customer retention and renewals
• Develop and execute data-driven success motions to enhance the customer experience
• Collaborate with the Chief Revenue Officer to drive rapid revenue growth and ensure collaboration across the global customer success organization
• Develop other leaders within the organization and foster a culture of customer success

Essential Qualifications

The ideal candidate will possess a strong background in B2B SaaS, experience in leading teams that utilize CRM platforms, and a proven track record of driving customer success and revenue growth. The candidate should be a transformational leader, operationally excellent, and a team player who is committed to a culture of customer success. A strategic champion of the customer journey, the candidate should have the ability to influence and align with various departments to enhance the customer experience.

Preferred Qualifications

• Proven experience in a senior customer success leadership position, particularly in a growth environment
• Strong understanding of the information technology and services industry
• Experience in leading global teams and driving customer retention and renewals
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to drive data-driven success motions

Skills and Competencies

The successful candidate will possess a unique blend of skills and competencies, including:

• Strong leadership and management skills, with the ability to build and scale global teams
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to drive data-driven success motions
• Proven experience in customer success and revenue growth, with a strong understanding of the information technology and services industry
• Ability to influence and align with various departments to enhance the customer experience

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to fostering a culture of continuous learning and growth. As an Executive Vice President of Customer Success and Services, you will have the opportunity to develop your skills and expertise in a dynamic and growth-oriented environment. You will be part of a global team of professionals who are passionate about delivering exceptional customer experiences and driving revenue growth. With blithequark, you will have access to:

• Comprehensive training and development programs to enhance your skills and expertise
• Opportunities for career advancement and professional growth
• A collaborative and dynamic work environment that fosters innovation and creativity
• A culture of continuous learning and improvement, with a focus on delivering exceptional customer experiences

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on a foundation of innovation, customer satisfaction, and continuous learning. We believe in fostering a culture of excellence, where every employee has the opportunity to thrive and grow. As an Executive Vice President of Customer Success and Services, you will be part of a team that is passionate about delivering exceptional customer experiences and driving revenue growth.

Compensation, Perks, and Benefits

Blithequark offers a competitive compensation package, including a salary, bonus, and benefits. We also offer a range of perks and benefits, including:

• Comprehensive health and wellness programs
• Retirement savings plans
• Paid time off and holidays
• Professional development opportunities
• Access to cutting-edge technology and tools

Conclusion

If you are a seasoned executive with a proven track record in customer success and revenue growth, we encourage you to apply for the Executive Vice President of Customer Success and Services role at blithequark. This is a unique opportunity to join a growth-oriented organization and play a pivotal role in driving customer success and revenue growth. With blithequark, you will have the opportunity to develop your skills and expertise, collaborate with a global team of professionals, and contribute to the delivery of exceptional customer experiences. Apply now to join our team and take your career to the next level.