**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience at blithequark**
Are you passionate about delivering exceptional patient care and customer experience? Do you have a strong desire to work in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Pharmacy Customer Service Associate.
At blithequark, we are committed to providing our patients and customers with the highest level of care and service. Our Pharmacy Customer Service Associates play a vital role in achieving this goal by delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will be the face of our pharmacy, interacting with patients and customers, answering their questions, and resolving any issues they may have.
**Key Responsibilities:**
* Models and delivers a distinctive and delightful customer experience
* Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
* Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
* Engages customers and patients by greeting them and offering assistance with products and services
* Resolves customer issues and answers questions to ensure a positive customer experience
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience
* Provides customers with courteous, friendly, fast, and efficient service
* Recommends items for sale to customers and recommends trade-up and/or companion items
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner
* Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
* Maintains knowledge of Company asset protection techniques and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
* Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at store)
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
**Essential Qualifications:**
* High school diploma or equivalent required; some college or pharmacy technician training preferred
* PTCB certification through the designated PTCB training program and/or state required certification/registration
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and analytical skills
* Ability to lift up to 25 pounds and stand for long periods of time
* Availability to work a variety of shifts, including evenings, weekends, and holidays
**Preferred Qualifications:**
* Previous experience in a pharmacy or retail environment
* Knowledge of pharmacy systems and procedures
* Experience with customer service and conflict resolution
* Basic computer skills and knowledge of Microsoft Office
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and analytical skills
* Ability to lift up to 25 pounds and stand for long periods of time
* Basic computer skills and knowledge of Microsoft Office
* Knowledge of pharmacy systems and procedures
* Experience with customer service and conflict resolution
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for career advancement and professional growth
* Comprehensive training program to develop skills and knowledge in pharmacy and customer service
* Continuing education credits to maintain PTCB certification and stay up-to-date on the latest developments in pharmacy and healthcare
* Collaborative and supportive work environment with opportunities for feedback and growth
**Work Environment and Company Culture:**
* blithequark is a dynamic and fast-paced environment where no two days are the same
* Collaborative and supportive work environment with opportunities for feedback and growth
* Comprehensive training program to develop skills and knowledge in pharmacy and customer service
* Opportunities for career advancement and professional growth
* Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Compensation, Perks, and Benefits:**
* Competitive compensation package, including hourly wage and bonuses
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment with opportunities for feedback and growth
* Comprehensive training program to develop skills and knowledge in pharmacy and customer service
**How to Apply:**
If you are passionate about delivering exceptional patient care and customer experience, we invite you to apply for the Pharmacy Customer Service Associate position at blithequark. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!