**Experienced Insurance Customer Service Representative – Work from Home Opportunity with blithequark**

Are you a customer service professional with a passion for insurance and a desire to work from the comfort of your own home? Do you have a knack for building strong relationships with customers and a keen eye for detail? If so, we may have the perfect opportunity for you at blithequark! As an Experienced Insurance Customer Service Representative, you will play a critical role in providing exceptional customer service to our policyholders, handling property and casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You will be responsible for providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, all while ensuring that our customers receive the best possible service and support. **About blithequark** blithequark is a leading provider of insurance services, dedicated to helping our customers protect what matters most to them. With a strong commitment to customer service and a passion for innovation, we are constantly looking for talented individuals to join our team and help us achieve our goals. As a work-from-home opportunity, this role offers the flexibility and autonomy that many professionals are looking for, while still providing the opportunity to be part of a dynamic and growing organization. **Responsibilities** As an Experienced Insurance Customer Service Representative, your responsibilities will include: * Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal * Reviewing and updating policies to enhance retention and better meet the needs of the consumer * Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance * Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes * Receiving and responding to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC * Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service * Providing quotes on endorsements as requested * Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies * Processing changes to policies within EPIC, as well as submitting changes to specific companies and following up to ensure change requests have been processed in a timely manner * Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims * Mailing insured documentation to be signed and returned as necessary, and following up to ensure documentation has been returned in a timely manner from member/customer * Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information * Performing other duties as assigned **Requirements** To be successful in this role, you will need: * A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment * A Property and Casualty insurance license, which is required * A Membership license, which is preferred and/or the ability to obtain within 90 days of employment * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Proficiency in EPIC and other relevant software systems * A strong commitment to customer service and a passion for delivering exceptional results **What We Offer** As an Experienced Insurance Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including: * A competitive hourly rate, depending on experience and salary zone * Eligibility for Annual Merit Increase * Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts * Nearly 4 weeks of paid time off accrued during the first year * Paid time off to volunteer * Tuition reimbursement * 401(K) plan with company match up to 7% * Free AAA Premier Battery Membership **Work Environment and Company Culture** As a work-from-home opportunity, this role offers the flexibility and autonomy that many professionals are looking for. You will be part of a dynamic and growing organization, with a strong commitment to customer service and a passion for innovation. Our company culture is built on the values of diversity, equity, and inclusion, and we strive to attract and retain candidates with a passion for their work and a commitment to excellence. **How to Apply** If you are a motivated and customer-focused individual with a passion for insurance and a desire to work from home, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and a commitment to excellence, and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. **Job Category** Insurance Apply Job! Apply for this job