**Experienced Customer Support Representative - Remote Opportunity at blithequark**

Are you a highly motivated and forward-thinking individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, technology-driven environment and enjoy thinking outside the box? If so, we invite you to join the dynamic team at blithequark, where you'll have the opportunity to make a meaningful impact on small businesses across the United States. At blithequark, we're dedicated to empowering entrepreneurs and business owners to achieve their goals and grow their operations. Our team is driven by a shared commitment to integrity, transparency, and teamwork, and we're seeking a talented Customer Support Representative to join our ranks. As a key member of our support team, you'll play a vital role in helping our clients succeed by providing top-notch customer service, resolving complex issues, and promoting excellent client relations. **Job Duties and Responsibilities:** As a Customer Support Representative at blithequark, you'll be responsible for: * Providing enthusiastic and compassionate customer service for inbound and outbound phone and email support, ensuring that every interaction is positive and productive. * Handling escalated issues with professionalism and dedication, working closely with other departments to achieve the best possible resolution. * Managing multiple software programs while conversing with internal and external customers, demonstrating versatility and adaptability in a fast-paced environment. * Maintaining and promoting excellent client relations by managing prompt, efficient, and accurate responses to email and phone communications. * Delivering strong and proactive follow-up to customers, ensuring that their needs are met and exceeded. * Adhering to defined procedures, standards, and performance expectations, upholding the highest standards of quality and service. **Required Skills:** To succeed in this role, you'll need to possess the following skills and competencies: * **Communication:** + Clear and effective communication skills (in person, phone, email, etc.) + Ability to communicate across all levels with internal and external customers + Excellent documentation skills + Keen comprehension skills – ability to clearly understand and state the issues customers present + Good composition skills – ability to compose a grammatically correct, concise, and accurate written response + Excellent attention to detail * **Customer Focus:** + Ability to listen, empathize, and understand customer concerns + Strong interpersonal skills + Demonstrable conflict resolutions and negotiating skills + Ability to determine customer needs and provide appropriate solutions * **Problem Solving:** + Take ownership of issues and strive for one-call resolution + Ability to make quick and accurate judgments and decisions + Strong time management skills + Action-oriented and self-disciplined + Organized and detail-oriented * **Technology:** + Proficient with Microsoft Office programs + Excellent data entry and documentation skills + Ability to quickly learn and understand new programs and technology + Quickly develop a strong knowledge of payments products + Ability to work in a fast-paced, technology-driven environment **Qualifications:** To be considered for this role, you'll need to possess the following qualifications: * High School Diploma required; Bachelor's degree preferred; equivalent work experience considered * Two years of customer service experience preferred * Knowledge of payments industry a plus * Bilingual English/Spanish a plus **What We Offer:** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * Competitive compensation and benefits package * Opportunity to work in a dynamic, fast-paced environment * Collaborative and supportive team culture * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your cover letter and resume on our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Background Check:** Selected candidates will be subject to a background check prior to receiving an employment offer. **Apply Now:** Ready to take the next step in your career? Apply now to join our dynamic team at blithequark and start making a meaningful impact on small businesses across the United States. Apply Job! Apply for this job