Experienced Customer Success Specialist – Full Remote, Mandarin and English Proficiency Required for Night Shift Operations

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative food ordering app. As a leader in the industry, we recognize the importance of having a dedicated team of customer success specialists who can provide top-notch support to our valued customers. We are now seeking highly skilled and motivated individuals to join our team as Customer Success Specialists, working on a full remote basis from the United States. If you have a passion for customer service, are proficient in both Mandarin and English, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Overview

As a Customer Success Specialist at blithequark, you will be the primary point of contact for our customers, handling inquiries, concerns, and providing information through inbound and outbound phone calls. Your goal will be to deliver exceptional customer experiences, ensuring that our customers are satisfied with our services and maintain a positive perception of our brand. This is a full-time, rotational shift position, requiring you to work 5 days a week, 8 hours a day, plus 1 hour of break time, from 12:00 am to 11:00 am, Monday through Sunday.

Key Responsibilities

• Assist customers in placing online orders, providing guidance and support as needed
• Provide exceptional customer support through phone calls, responding to customer inquiries and concerns in a professional and courteous manner
• Process payments securely, ensuring that all transactions are handled efficiently and accurately
• Proactively support customers, identifying and escalating priority issues to ensure prompt resolution
• Collaborate with the team to improve customer support, sharing knowledge and best practices to enhance service quality
• Maintain and improve service quality, continuously seeking opportunities to improve processes and procedures

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Bachelor's Degree, Diploma, or equivalent in any field
• At least 6 months of experience in customer support, with call center experience being advantageous but not mandatory
• B2 level proficiency in English, with excellent written and verbal communication skills
• Proficiency in Mandarin, with the ability to read, write, and speak fluently
• Customer service-oriented, with active listening skills and the ability to handle inquiries professionally
• Typing speed of at least 40wpm with 90% accuracy
• Computer literate, with proficiency in Microsoft Windows and Office

Essential Skills and Competencies

In addition to the above qualifications, you will need to possess the following essential skills and competencies:

• Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Strong problem-solving skills, with the ability to think critically and outside the box
• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility
• Strong attention to detail, with a focus on delivering high-quality results
• Ability to work independently, with a high level of self-motivation and discipline

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role
• Ongoing training and coaching, to help you develop your skills and advance in your career
• Opportunities for career advancement, with a clear path for progression and growth
• Access to a range of online courses and resources, to help you develop your skills and knowledge

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a virtual team, with access to a range of tools and resources to help you stay connected and engaged. Our company culture is built on the following values:

• A passion for customer service, with a focus on delivering exceptional experiences
• A commitment to teamwork, with a collaborative and supportive approach
• A focus on innovation, with a willingness to try new things and embrace change
• A dedication to excellence, with a commitment to delivering high-quality results

Compensation, Perks, and Benefits

As a Customer Success Specialist at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary, with a range of RM 3,000++ per month
• Extra allowances, to help you manage your work-related expenses
• Access to a range of benefits, including health insurance, retirement plans, and paid time off
• Opportunities for career advancement, with a clear path for progression and growth

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Success Specialist at blithequark, you will be part of a dynamic and supportive team, with access to a range of training and development opportunities. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of the blithequark family!