**Experienced Technical Support & Customer Service Representative - Remote Night Shift Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark as a Technical Support & Customer Service Representative on our remote night shift team. As a member of our team, you will have the opportunity to work from the comfort of your own home, interacting with customers via inbound/outbound calls and/or the internet. Our team is dedicated to providing top-notch support and resolution of routine problems and questions regarding our clients' products and/or services. **About blithequark** blithequark is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. Our commitment to nurturing a positive work environment and fostering career growth opportunities has earned us a reputation as a leader in the industry. **Job Summary** As a Technical Support & Customer Service Representative on our remote night shift team, you will be responsible for providing exceptional customer service support and resolving routine problems and questions regarding our clients' products and/or services. You will work closely with our team to ensure that our customers receive the highest level of support and satisfaction. **Key Responsibilities** * Provide customer service support via inbound/outbound calls and/or the internet * Resolve routine problems and questions regarding our clients' products and/or services * Build and maintain strong relationships with customers through effective communication and problem-solving skills * Work collaboratively with our team to ensure seamless support and resolution of customer issues * Stay up-to-date with product knowledge and technical skills to provide accurate and efficient support * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to enhance skills and knowledge **Requirements** * Strong focus on building customer relationships and delivering exceptional customer service * 1+ year of customer service experience in a technical support environment * Ability to work an evening or overnight schedule (night shift) * Technical support experience preferred, but not required * High school diploma or GED required * Quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking and ability to work in a dynamic environment * Eagerness to learn new technologies and stay up-to-date with product knowledge * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * Desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **Essential Qualifications** * Strong communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * Strong problem-solving skills and ability to think critically * Ability to work in a fast-paced environment and adapt to changing priorities * Strong computer skills and proficiency in Microsoft Office **Preferred Qualifications** * Technical support experience in a similar industry * Experience working in a remote or virtual environment * Certification in customer service or technical support **Skills and Competencies** * Strong communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * Strong problem-solving skills and ability to think critically * Ability to work in a fast-paced environment and adapt to changing priorities * Strong computer skills and proficiency in Microsoft Office * Eagerness to learn new technologies and stay up-to-date with product knowledge * Ability to work independently and manage time effectively **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Technical Support & Customer Service Representative, you will have access to: * Ongoing training and development programs to enhance skills and knowledge * Mentorship programs to support your rewarding career journey * Opportunities for advancement and career growth within the company * Access to industry-leading tools and technologies to stay up-to-date with the latest trends and innovations **Work Environment and Company Culture** Our remote night shift team is a dynamic and supportive environment that values collaboration, innovation, and customer satisfaction. As a member of our team, you will have the opportunity to work from the comfort of your own home, interacting with customers via inbound/outbound calls and/or the internet. Our team is dedicated to providing exceptional support and resolution of routine problems and questions regarding our clients' products and/or services. **Compensation, Perks, and Benefits** As a Technical Support & Customer Service Representative at blithequark, you will be eligible for a competitive compensation package, including: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Conclusion** If you are a customer service enthusiast with a passion for delivering exceptional support experiences, we invite you to join blithequark as a Technical Support & Customer Service Representative on our remote night shift team. As a member of our team, you will have the opportunity to work from the comfort of your own home, interacting with customers via inbound/outbound calls and/or the internet. Our team is dedicated to providing top-notch support and resolution of routine problems and questions regarding our clients' products and/or services. Apply now to join our team and start your rewarding career journey with blithequark! Apply Job! Apply for this job