**Experienced Customer Service Manager – Airline Operations and Client Experience**

Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than blithequark, where we're seeking an exceptional Customer Service Manager to join our team of dedicated professionals. At blithequark, we're not just an airline – we're a family of passionate individuals who are committed to delivering exceptional customer experiences. As a Customer Service Manager, you'll be at the forefront of our operations, driving a culture of excellence and ensuring that our customers receive the highest level of service. With a competitive salary of $25/hour and a comprehensive benefits package, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. **Why You'll Love This Role** As a Customer Service Manager at blithequark, you'll have the opportunity to: * Drive operational excellence and ensure a safe, high-performing work environment * Lead and develop a team of customer-facing professionals, fostering a culture of empathy, trust, and respect * Collaborate with cross-functional teams to achieve shared goals and objectives * Develop and implement effective communication strategies to engage and motivate your team * Stay up-to-date with industry trends and best practices, applying your knowledge to drive continuous improvement **What You'll Do** As a Customer Service Manager at blithequark, your key responsibilities will include: * Driving functional excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being * Being a safety advocate: identifying and addressing safety concerns on a case-by-case basis * Establishing team and individual objectives aligned with departmental and organizational targets; mentoring and guiding frontline colleagues in skill development, customer care excellence, and company culture behaviors * Laying out and advancing successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride * Successfully allocating resources and providing suitable support to empower teams to achieve functional objectives in a safe manner * Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments * Advancing effective communication among departments to engage our team to collaborate to achieve shared objectives * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policy/procedure * Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability * Managing escalated service issues and being visible to your colleagues when issues arise * Conveying key corporate and local information to frontline leaders in a productive and effective way. Set the expectations and ensure colleagues understand the why behind the focus/criticality * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders **Favored Capabilities and Qualifications** * Education and earlier professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and functional automation applications * Abilities, Licenses, and Certifications: + Ability to extract the best performance in the workforce through proactive worker engagement and support for a comprehensive work space + Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as fitting + Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems + Ability to monitor and evaluate the performance of self, colleagues, and the operation to make enhancements or take remedial action + Strong critical thinking skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational circumstances + Ability to focus on and execute with a need to get moving and accuracy + Ability to use sound business judgment to resolve issues with internal and external clients + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement + Ability to work additional hours when operational needs arise + Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** As a valued member of the blithequark team, you'll enjoy a comprehensive benefits package, including: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more * Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more **Join the blithequark Family** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join the blithequark family today and be yourself. Apply Job! Apply for this job