Experienced Customer Service Agent – Full Time Work from Home Opportunity with blithequark

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and elegance, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump ahead! The aviation industry is a dynamic and ever-evolving field that requires dedication, passion, and a commitment to excellence. At blithequark, we are dedicated to providing exceptional customer service, ensuring the safety and satisfaction of our passengers, and fostering a culture of inclusivity and diversity.

Why You'll Love This Job

The Customer Service Agent collaborates with customers in a polite, professional, friendly, and efficient manner. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers, providing them with exceptional service and support. You will be the face of blithequark, representing our brand and values to the public, and playing a critical role in shaping the customer experience.

Key Responsibilities

• Issue, reissue, and refund passenger tickets
• Book, ticket, and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift or ticket lift/confirmation
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
• Work jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and flight gate announcements
• Convey domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete Visa baggage transactions at stands in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Line lines at ticket counter stands and ticket counters
• Clear/confirm international documents at kiosk in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Furnish connecting passengers with gate information
• Provide quality customer service in a professional manner and in accordance with blithequark's guidelines
• Comply with company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Use various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualifying individuals with disabilities

Essential Qualifications

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport authority or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

What You'll Get

Feel free to take advantage of all that blithequark has to offer:

• Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
• Wellness programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
• 401(k) program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Be Yourself at blithequark

From the teammates we hire to the customers we serve, inclusion and diversity are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our teammates to our customers, suppliers, communities, and investors, helping teammates reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.

Conclusion

Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly as we care for people on life's journey? Feel free to be yourself at blithequark. Apply now to join our team and start your journey to a rewarding and challenging career in customer service. With a commitment to excellence, a passion for customer service, and a dedication to diversity and inclusion, we are confident that you will thrive in this role and make a real difference in the lives of our customers.

At blithequark, we are committed to providing a positive and supportive work environment that fosters growth, development, and success. Our team is passionate about delivering exceptional customer service, and we are looking for talented and motivated individuals to join our team. If you are a customer-focused, results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

In addition to our competitive compensation and benefits package, we offer a range of training and development programs to help you build your skills and advance your career. Our team is dedicated to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is respectful, empathetic, and inclusive, where everyone feels valued, supported, and empowered to succeed.

So why wait? Apply now to join our team and start your journey to a rewarding and challenging career in customer service. We look forward to hearing from you and exploring how you can contribute to our team's success.

At blithequark, we are proud of our commitment to diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we are dedicated to creating a workplace culture that values and celebrates diversity in all its forms. We are an equal opportunities employer, and we welcome applications from talented and motivated individuals from all backgrounds.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. With a commitment to excellence, a passion for customer service, and a dedication to diversity and inclusion, we are confident that you will thrive in this role and make a real difference in the lives of our customers.

So don't wait - apply now to join our team and start your journey to a rewarding and challenging career in customer service. We look forward to hearing from you and exploring how you can contribute to our team's success.

Thank you for considering this exciting opportunity to join our team at blithequark. We are confident that you will find our company to be a dynamic and rewarding place to work, with a commitment to excellence, a passion for customer service, and a dedication to diversity and inclusion. We look forward to hearing from you and exploring how you can contribute to our team's success.