Experienced Customer Service Relationship Specialist for Insurance Policyholders - 100% Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are driven by a mission to make a meaningful difference in the lives of our customers and the communities we serve. As a leading insurance company, we go beyond just providing coverages and policies; we strive to create an effortless experience for our policyholders, third parties, and agents. Our team is dedicated to helping others achieve their goals, and we believe that every opportunity to make a positive impact is a step towards shaping a brighter future. If you are passionate about delivering exceptional customer service and are looking for a career that offers growth, learning, and fulfillment, then join us at blithequark as a Customer Service Relationship Specialist.

Job Overview

In this role, you will be the primary point of contact for our existing policyholders, third parties, and agents, providing them with an effortless experience regarding insurance questions, inquiries, or concerns. Your primary responsibility will be to handle a variety of inbound telephone calls, addressing customer needs, and ensuring that every interaction is an opportunity to build value and promote the blithequark brand. You will work in a fast-paced, complex environment, navigating multiple programs and systems to deliver exceptional service and support to our customers.

Key Responsibilities:

• Promote digital self-service capabilities to enhance the customer experience
• Take ownership of ensuring that every customer interaction exceeds their expectations, utilizing every touchpoint as an opportunity to build value and promote the blithequark brand
• Assist customers over the phone, addressing their questions, concerns, and needs in a professional and empathetic manner
• Learn insurance products and processes in a training environment, applying this knowledge to deliver exceptional customer service
• Commit to the training and work schedule, ensuring that you are available and dedicated to your role during working hours
• Maintain a dedicated workspace that is free from distractions, ensuring that you can focus on delivering exceptional customer service

Qualifications and Requirements

To be successful in this role, you will need to have a demonstrated background in customer service, call center, insurance, retail, restaurant, or a related field. You should be able to work in a fast-paced, complex environment, navigating multiple programs and systems while maintaining a strong attention to detail. Excellent communication skills, problem-solving abilities, and critical thinking skills are essential, as is the ability to empathize with customers and colleagues. A high school diploma or equivalent experience is required, and Spanish bilingualism is a plus.

Essential Skills and Competencies:

• Strong customer service skills, with the ability to deliver exceptional service in a fast-paced environment
• Excellent communication skills, with the ability to empathize with customers and colleagues
• Problem-solving and critical thinking skills, with the ability to navigate complex systems and processes
• Strong attention to detail, with the ability to maintain accuracy and quality in a fast-paced environment
• Adaptability, with the ability to learn and apply new knowledge and skills in a rapidly changing environment

Career Growth and Development

At blithequark, we are invested in your career journey from day one. We prioritize supporting your skill development, providing ongoing coaching and development to help you build your career and achieve your goals. Whether you are looking to grow within the business or leverage your talents across the organization, you can count on your leader to make an investment in your development. Our comprehensive benefits package, including medical, dental, vision, life, and disability insurance, tuition reimbursement, and a 401K program, is designed to support your well-being and financial security.

Benefits and Perks:

• Medical, dental, vision, life, and disability insurance, effective from day one
• 25 days paid time off in your first full year of service, plus paid holidays
• Tuition reimbursement and student loan paydown program
• 401K program, with a competitive match
• Opportunities for growth and development, with ongoing coaching and support

Work Environment and Company Culture

At blithequark, we believe that human achievement is at the heart of what we do. We are committed to creating a work environment that is supportive, inclusive, and empowering, where every employee can thrive and reach their full potential. Our company culture is built on a foundation of respect, empathy, and kindness, and we are dedicated to making a positive impact in the communities we serve. If you are looking for a career that offers purpose, fulfillment, and growth, then join us at blithequark.

Why Join blithequark?

• Opportunities for growth and development, with ongoing coaching and support
• A comprehensive benefits package, including medical, dental, vision, life, and disability insurance
• A supportive and inclusive work environment, with a culture that values respect, empathy, and kindness
• The opportunity to make a positive impact in the communities we serve
• A competitive salary, with opportunities for bonuses and incentives

Conclusion

If you are a motivated and customer-focused individual who is looking for a career that offers growth, learning, and fulfillment, then join us at blithequark as a Customer Service Relationship Specialist. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an opportunity that you won't want to miss. Apply today to take the first step towards a rewarding and challenging career with blithequark.