Experienced Bilingual Spanish/English Customer Service Experts – Remote Work Opportunity with blithequark

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Benefits of Working with blithequark

At blithequark, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure they have the skills and knowledge needed to excel in their roles.
• Competitive Wages: We offer competitive wages that reflect our employees' value to our organization.
• Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and provide our employees with paid time off to relax and recharge.
• Employee Wellness and Engagement Programs: We are committed to our employees' well-being and offer a range of programs and initiatives to support their physical and mental health.

Who We Are and What We Do

At blithequark, we are passionate about making people's lives simpler, faster, and safer. We achieve this through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. Our team is dedicated to delivering exceptional customer service, and we are inspired to deliver only the best in all that we do. As a Bilingual Spanish/English Customer Service Expert, you will play a critical role in our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.

Responsibilities

As a Bilingual Spanish/English Customer Service Expert at blithequark, your responsibilities will include:

• Connecting with Customers: You will connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Resolving Issues: You will calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate.
• Responding to Requests: You will respond to requests for assistance and/or possible processing payments.
• Tracking Call Information: You will track all call-related information for auditing and reporting purposes.
• Providing Feedback: You will provide feedback on call issues to help us improve our services.
• Meeting Sales Objectives: You will meet sales objectives as defined, contributing to the growth and success of our organization.

Qualifications

We are looking for fearless and inspired individuals who are passionate about delivering exceptional customer service. To be successful in this role, you will need:

• Bilingual Spanish/English: You must be fluent in both Spanish and English.
• Customer Service Experience: You must have at least 6 months of customer service experience.
• Age and Education: You must be over 18 years of age and have a high school graduate or GED equivalent.
• Technical Skills: You must have the ability to type 25 wpm and be comfortable with desktop computer systems.
• Communication Skills: You must have proven oral and written communication skills.
• Problem-Solving Skills: You must have logical problem-solving skills and be able to work independently.
• Availability and Adaptability: You must be available to work various shifts and be able to adapt to a constantly changing and fast-paced environment.

Work from Home Requirements

This is a remote work opportunity, and you will need to meet the following requirements:

• Internet Connection: You must have a reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
• ISP Requirements: Your ISP must have no packet loss and ping under 50ms.
• Proof of Internet Speed: You must be able to provide proof of your internet speed.
• Workspace: You must have a clean and quiet workspace that is free from distractions.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. With us, you will have the opportunity to work with a talented and diverse team, and you will be encouraged to innovate and think outside the box. Whether you are looking to advance your career or start a new one, we have the tools and resources to help you succeed.

Work Environment and Company Culture

Our work environment is dynamic and fast-paced, and we are passionate about creating a positive and inclusive company culture. We believe in work-life balance and offer a range of programs and initiatives to support our employees' well-being. From employee wellness programs to social events and team-building activities, we are committed to creating a workplace that is engaging, supportive, and fun.

Compensation and Benefits

We offer a competitive compensation package that reflects our employees' value to our organization. In addition to your salary, you will be eligible for a range of benefits, including medical, dental, vision, 401k, and more. We also offer paid time off, employee wellness programs, and a range of other perks and benefits to support your well-being and career growth.

Conclusion

If you are a motivated and inspired individual who is passionate about delivering exceptional customer service, we want to hear from you. At blithequark, we are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. With a range of training and development programs, a competitive compensation package, and a dynamic and fast-paced work environment, we have the tools and resources to help you succeed. Apply now to join our team and start your career with blithequark today!