Experienced Senior Collector and Customer Service Representative - High-Risk Account Management and Financial Recovery Specialist at blithequark

Introduction to blithequark

At blithequark, we believe that building a career is not just about climbing the corporate ladder, but about making a meaningful impact on people's lives. Our mission is to help individuals and businesses achieve financial safety and success, while ensuring that our customers' money is protected and secure. With a rich history spanning over 155 years, we have established a culture that prioritizes our people, both within our organization and in the communities we serve. Our commitment to our employees is unwavering, and we strive to provide a work environment that fosters growth, learning, and connection.

About the Role

We are seeking an experienced Senior Collector and Customer Service Representative to join our team at blithequark. As a Senior Collector, you will play a critical role in managing high-risk accounts, controlling loss rates, and reducing gross charge-offs. Your expertise in skip tracing, debt settlement, and consumer credit counseling will be essential in navigating complex financial situations and providing guidance to our customers. If you are a motivated and organized individual with excellent customer service skills and a strong attention to detail, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Collect on high-risk accounts to control loss rates and reduce gross charge-offs, with varying levels of collections assigned according to business needs
• Perform in-depth skip tracing as required by account, leveraging internal resources to obtain customer-specific information
• Provide guidance and training to team members as necessary, serving as a mentor and role model
• Quickly identify irregularities in spending, possible identity theft, or fraud, and take prompt action to mitigate risks
• Generate and send various customer-facing communications regarding account activity, ensuring timely and effective communication
• Assist customers in a professional and empathetic manner, interpreting their financial situation, and providing guidance to limit loss to blithequark
• Negotiate repayment options by asking questions and offering applicable solutions, ensuring that customers receive personalized support
• Handle incoming and outgoing calls to customers with current and past due accounts, leaving messages as necessary and maintaining a high level of customer service
• Provide proper documentation and account maintenance, ensuring that all records are accurate and up-to-date
• Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Familiarity with inbound/outbound/blended dialing environments and collection management software, such as TSYS, SHAW, and Debt Management software
• Basic understanding of debt settlement and consumer credit counseling programs, with the ability to read and understand a consumer's credit profile
• Ability to train team members and serve as a mentor, with excellent customer service skills and a strong attention to detail
• Ability to prioritize collection efforts and expenses based on balance, loan type, and other factors, with a general understanding of collection management principles
• Excellent written, verbal, and interpersonal communication skills, with the ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities, with a basic level of proficiency in Microsoft Word, Excel, and Outlook

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Associate's degree in Business Administration or a related field, with a strong foundation in finance, accounting, or a related discipline
• 2+ years of collections experience, with a proven track record of success in managing high-risk accounts and reducing charge-offs
• 1+ year of skip tracing and/or credit bureau experience, with a deep understanding of credit reporting and debt collection regulations

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Senior Collector and Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, with ongoing coaching and mentoring
• Professional development courses and workshops, focusing on topics such as credit management, debt collection, and customer service
• Opportunities for advancement and career progression, with a clear path for growth and development
• Recognition and reward programs, acknowledging and rewarding outstanding performance and contributions

Work Environment and Culture

Our work environment is dynamic, supportive, and inclusive, with a strong focus on teamwork and collaboration. As a blithequark employee, you can expect:

• A positive and respectful work environment, with a commitment to diversity, equity, and inclusion
• A culture that values and recognizes individual contributions, with a focus on employee engagement and satisfaction
• Opportunities for socialization and networking, with regular team-building activities and events
• A comprehensive range of employee benefits, including health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time

Compensation and Benefits

The compensation range for this role is $20.00 to $22.00 per hour, depending on relevant experience, skills, and competencies. In addition to a competitive hourly rate, you will be eligible for a range of benefits, including:

• Employer-sponsored health, dental, and vision insurance, with a range of plan options to suit your needs
• 401(k) plan, with a generous employer match and a range of investment options
• Life insurance, with a guaranteed issue amount and optional additional coverage
• Paid vacation and personal time, with a generous allocation of paid time off
• Career development and education assistance, with a range of training and development opportunities
• Voluntary supplemental benefits, including disability insurance, critical illness insurance, and accident insurance

Conclusion

If you are a motivated and organized individual with a passion for customer service and financial recovery, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Collector and Customer Service Representative, you will play a critical role in managing high-risk accounts, controlling loss rates, and reducing gross charge-offs. With a competitive compensation package, comprehensive benefits, and a range of training and development opportunities, this is an ideal role for anyone looking to advance their career in finance and customer service. Apply now to join our team and take the first step towards a rewarding and challenging career at blithequark.