**Temporary Customer Care Professional I - A at blithequark**

Join blithequark, a leading administrator of long-term care insurance services, and become a part of a dynamic team that values respect, integrity, learning, and initiative. As a Temporary Customer Care Professional I - A, you will have the opportunity to work with a company that is dedicated to providing exceptional service to its customers and is committed to making a positive impact in the lives of those it serves. **About blithequark** blithequark is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. Our company is built on a foundation of respect, integrity, and a commitment to excellence. We pride ourselves on our unique approach to risk management, which is built upon our proprietary long-term care databases. Our team is passionate about delivering exceptional service to our customers, and we are seeking talented individuals who share our values and are dedicated to making a difference. **Job Summary** As a Temporary Customer Care Professional I - A, you will provide telephonic customer service to Long Term Care policy owners, financial representatives/agents, and client representatives. This is a temporary position expected to last 6 months, and you will have the opportunity to work in a fast-paced, dynamic environment that is dedicated to delivering exceptional service. **Responsibilities** * Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing. * Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails, and any other pending service requests. * Provides prompt, courteous, and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company. * Identifies service opportunities and suggests innovative ideas for improvement. * Handles multiple products and services intermittently while meeting established service requirements and standards. * Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues. * Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary. * Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location. **Minimum Qualifications** * High school diploma or GED required. * Strong written and verbal communication skills; is familiar with business and phone protocols. * Excellent organization and detail orientation skills with the ability to meet established deadlines. * Proficient with MS Windows environment, including MS Word. * Is reliable, trustworthy, and maintains appropriate organizational confidentiality. * Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment. **Preferred Qualifications** * Associate degree in Business Administration or BA/BS preferred. * Previous experience working in an insurance or financial services environment is preferred but not required. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced, dynamic environment. * Strong organizational and time management skills. * Ability to meet established deadlines and handle multiple priorities. * Proficient with MS Windows environment, including MS Word. * Strong attention to detail and ability to maintain confidentiality. * Ability to work independently and as part of a team. **Career Growth Opportunities and Learning Benefits** As a Temporary Customer Care Professional I - A at blithequark, you will have the opportunity to learn and grow with our company. We offer a range of training and development programs to help you build your skills and advance your career. Our company is committed to investing in our employees and providing them with the tools and resources they need to succeed. **Work Environment and Company Culture** blithequark is a dynamic and fast-paced company that is dedicated to delivering exceptional service to our customers. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We pride ourselves on our unique approach to risk management, which is built upon our proprietary long-term care databases. Our team is passionate about delivering exceptional service to our customers, and we are seeking talented individuals who share our values and are dedicated to making a difference. **Compensation, Perks, and Benefits** As a Temporary Customer Care Professional I - A at blithequark, you will receive a competitive salary and benefits package. Our company offers a range of perks and benefits, including: * Competitive salary and benefits package. * Opportunities for career growth and advancement. * Comprehensive training and development programs. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified candidates. Apply for this job