**Experienced Patient Customer Service Representative – Remote Work Opportunity**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy learning and growing with a dynamic team? If so, we invite you to join blithequark's Patient Customer Service department as an Experienced Patient Customer Service Representative. In this role, you will be part of a dedicated team that is committed to providing world-class service to patients, healthcare providers, and insurance carriers. **About blithequark** At blithequark, we are on a mission to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. We believe that by working together, we can make a real difference in the lives of patients and their families. Our team is passionate about innovation, continuous improvement, and delivering exceptional customer experiences. We offer a dynamic and supportive work environment that encourages learning, growth, and career development. **Responsibilities** As an Experienced Patient Customer Service Representative, you will be responsible for: * Answering 80+ inbound calls per day from patients, healthcare providers, and insurance carriers, providing timely and effective solutions to their inquiries and concerns. * Initiating payment plans for patients with outstanding balances, ensuring that their financial obligations are met in a fair and compassionate manner. * Utilizing multiple resources to resolve patient inquiries while on the phone, demonstrating a high level of problem-solving skills and attention to detail. * Maintaining performance goals, including metrics related to call volume, resolution rates, and customer satisfaction. * Becoming proficient with processes and procedures after completing a structured training program, demonstrating a willingness to learn and adapt to new situations. **Knowledge, Skills, and Abilities** To succeed in this role, you will need: * The ability to work and learn in a fast-paced environment, with a high level of energy and enthusiasm. * Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and concise manner. * Attention to detail, with a focus on accuracy and precision in all aspects of your work. * The ability to perform successfully in a team environment, with a collaborative and supportive attitude. * Excellent organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Proficiency navigating multiple computer screens and applications, with a high level of technical aptitude. * Alpha-Numeric data entry proficiency, with the ability to accurately and efficiently enter data into our systems. * A high level of emotional intelligence, with the ability to empathize with patients and their families, and provide compassionate and supportive service. **Requirements** To be considered for this role, you will need: * A High School Diploma or equivalent, with a strong foundation in communication, problem-solving, and customer service. * A dedicated work-from-home space, with a reliable internet connection and a quiet, distraction-free environment. * The ability to manage time and tasks independently, with a high level of productivity and efficiency. * Previous medical and/or call center experience is a plus, but not required. **Technical Requirements** To ensure that you can perform your job duties effectively, you will need: * An internet download speed of at least 50 megabytes per second. * No satellite internet, with a reliable and stable connection. * The ability to connect equipment to a router/modem with an Ethernet cord, without using Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports. **Why Join blithequark?** As an Experienced Patient Customer Service Representative at blithequark, you will enjoy: * A work-from-home opportunity, with the flexibility to work from the comfort of your own home. * Quarterly variable bonus potential, with opportunities to earn additional income based on your performance. * Generous paid time off, with a focus on work-life balance and employee well-being. * Medical, Vision, and Dental Insurance Options, with a comprehensive benefits package that includes Life, STD/LTD, and 401(k) plans. * Flexible Spending Accounts, with opportunities to save for healthcare expenses and other qualified expenses. * 401(k) and Employee Stock Purchase plans, with opportunities to save for retirement and invest in your future. * No Charge Lab Testing, with access to our state-of-the-art laboratory facilities. * Fitness Reimbursement Program, with opportunities to stay healthy and active. * And many more incentives, including a comprehensive rewards and wellness program. **Pay Range** The pay range for this role is $15.25-$21.00 per hour, or the state/local minimum wage, whichever is higher. **Application Window** The application window for this role closes on December 6, 2024. We encourage all qualified candidates to apply early, as we will be reviewing applications on a rolling basis. **Benefits** As an employee of blithequark, you will be eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, and 401(k) plans. * Paid Time Off (PTO) or Flexible Time Off (FTO), with opportunities to take time off when you need it. * Tuition Reimbursement, with opportunities to pursue further education and career development. * Employee Stock Purchase Plan, with opportunities to invest in your future. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind, and we make employment decisions based on the needs of our business and the qualifications of the individual. We are an EOE/AA employer, and we welcome applications from all qualified candidates. **Accessibility** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility ([email protected]). **Privacy Statement** For more information about how we collect and store your personal data, please see our Privacy Statement. **Apply Now** To apply for this role, please click on the link below: Apply Job! Apply for this job