**Experienced Customer Care Specialist – Delivering Exceptional Service in the Travel Industry**

Are you passionate about delivering exceptional customer experiences and resolving complex issues with a smile? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Customer Care Specialist, where you'll play a critical role in shaping the customer journey and upholding the highest standards of service excellence. **About blithequark** blithequark is a leading travel company that's dedicated to providing unforgettable experiences for our customers. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering exceptional service and creating lifelong memories. Our team is passionate about travel, and we're always looking for talented individuals who share our passion and values. **Key Responsibilities** As a Customer Care Specialist at blithequark, you'll be responsible for delivering exceptional service to our customers through various channels, including phone, email, and chat. Your primary goal will be to resolve customer inquiries and issues promptly and professionally, while upholding organizational standards and policies. Some of your key responsibilities will include: * Responding promptly and professionally to customer inquiries through various channels * Providing accurate and timely information about company products, services, policies, and procedures * Researching and analyzing customer issues to identify root causes and determine appropriate solutions * Documenting all customer interactions and resolutions accurately in our systems * Proactively following up with customers to ensure resolution and satisfaction * Adjusting bookings, payable billings, and fees, and authorizing refunds, credits, and vouchers * Determining net and gross amounts for refunds and processing financial adjustments accurately * Working with suppliers and internal departments to determine refund amounts and secure reimbursements * Reporting accurate financial information to Accounting Operations for payments and supplier reimbursements * Adjusting books and inventory for hotel change reports and making corrections in Navigator as needed * Collaborating with internal teams and suppliers to address complex customer issues or escalate when necessary * Evaluating situations to balance customer satisfaction with financial and operational impacts on the company * Identifying opportunities to improve processes and enhance the overall customer experience * Complying with all corporate and departmental policies, and procedures * Attending and actively participating in meetings related to assigned responsibilities **What You Need to Succeed** To be successful in this role, you'll need to possess the following minimum qualifications: * High School diploma or general education degree (GED) required * Strong written and verbal communication skills * Ability to manage multiple tasks, prioritize work, and meet deadlines * Ability to handle customer inquiries and resolve issues professionally * Proven reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment * Embraces diverse people, thinking, and styles * Familiarity with blithequark product lines, destinations policies, and reservation systems * Proficiency with PC applications, including Microsoft Word and Excel * Consistently makes safety and security, of self and others, the priority **What Will Give You a Competitive Edge** While the minimum qualifications are essential, we're looking for candidates who possess the following preferred qualifications: * Associates degree or higher in Business Administration or related fields * Two years of travel industry experience preferred **Benefits and Perks** At blithequark, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Some of the benefits and perks you can expect include: * Competitive salary, profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 5% * Paid time off including vacation, holidays, paid personal time, maternity and parental leave * Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Lateral and promotional career opportunities * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark Perks, including car and hotel rentals, blithequark Vacations Packages, auto, home, and pet insurance, legal services, and childcare **Work Environment and Culture** As a Customer Care Specialist at blithequark, you'll be working in a dynamic and fast-paced environment where no two days are ever the same. You'll be part of a team that's passionate about delivering exceptional customer experiences and upholding the highest standards of service excellence. Our culture is built on a foundation of innovation, collaboration, and mutual respect, and we're committed to creating a workplace that's inclusive, diverse, and supportive. **How to Apply** If you're passionate about delivering exceptional customer experiences and resolving complex issues with a smile, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we're proud to be an employer of choice for talented individuals from all backgrounds. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply Job! Apply for this job