Experienced Healthcare Customer Service Representative – Remote Phone Intake Specialist for Home Healthcare Services

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional home healthcare services that make a meaningful difference in the lives of our patients. As a leader in the healthcare industry, we understand the importance of delivering compassionate, patient-centered care that addresses the unique needs of each individual. Our commitment to excellence is reflected in our state-of-the-art services, cutting-edge technology, and most importantly, our talented team of professionals who share our passion for delivering outstanding care. We are now seeking an experienced and empathetic Healthcare Customer Service Representative to join our team as a Remote Phone Intake Specialist, where you will play a vital role in ensuring our patients receive the highest level of service and support.

Job Overview

In this dynamic and rewarding role, you will serve as the first point of contact for patients, providers, and referral sources seeking home healthcare services. Your exceptional communication skills, patience, and empathy will enable you to effectively handle a high volume of incoming calls, addressing a wide range of inquiries and requests. From providing basic information to navigating complex situations, your expertise and compassion will make a lasting impression on our patients and stakeholders. As a Remote Phone Intake Specialist, you will work in a fast-paced, remote call center environment, utilizing your strong attention to detail to collect and accurately enter clinical and demographic information into our proprietary portal.

Key Responsibilities:

• Demonstrate excellent empathy and patience when interacting with patients, providers, and referral sources, ensuring a positive experience for all stakeholders.
• Receive and respond to approximately 60-65 incoming calls per day, addressing a variety of inquiries and requests in a professional and courteous manner.
• Collect and accurately enter clinical and demographic information into our portal, maintaining the highest level of accuracy and attention to detail.
• Comply with all blithequark policies, including HIPAA/PHI, to ensure the confidentiality and security of patient information.
• Strive to meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives, contributing to the overall success of our team.
• Cultivate a positive and supportive team environment, bringing joy and enthusiasm to your work and inspiring others to do the same.

Qualifications and Requirements

To be considered for this exciting opportunity, you should possess:

• A High School Diploma or GED, demonstrating a strong foundation in education and a commitment to lifelong learning.
• A minimum of 2 years of customer service experience in a call center environment, with a proven track record of delivering exceptional service and support.
• A minimum of 1 year of experience working in the healthcare or medical industry, with a solid understanding of medical terminology and the ability to navigate complex healthcare-related inquiries.
• Intermediate keyboarding abilities, with a minimum of 30 words per minute, and the ability to data enter while actively listening to patients and stakeholders.
• Basic PC skills, including proficiency in Microsoft Office, with the ability to navigate dual monitors and multiple applications.
• Strong search engine abilities, with the capacity to troubleshoot and navigate various software applications and systems.

Technical Requirements:

To ensure seamless connectivity and optimal performance in our remote call center environment, you will need:

• High-speed internet with a minimum upload speed of 2mb/10mb and a minimum download speed of 10mb/25mb.
• A reliable fiber or cable connection, as DSL, satellite, wireless, and hotspot connections are not permitted due to poor connectivity.
• The ability to hardwire your computer with an Ethernet cable while working, to maintain a stable and secure connection.

What We Offer

At blithequark, we are committed to providing our team members with a comprehensive range of benefits, opportunities, and perks that support their professional growth, well-being, and overall quality of life. As a Remote Phone Intake Specialist, you can expect:

• A competitive hourly rate of $17.50, with a monthly incentive bonus opportunity to recognize and reward your outstanding performance.
• A full range of benefits, including health, dental, and vision coverage, with HSA employer contributions and dependent care FSA employer match.
• Generous paid time off, a 401K savings plan, paid parental leave, and other benefits that support your work-life balance and financial security.
• Opportunities for advancement, professional skills training, and tuition reimbursement, to help you achieve your career goals and aspirations.
• A dynamic and supportive company culture, with a sense of community and camaraderie that inspires collaboration, creativity, and innovation.

Career Growth and Development

At blithequark, we are dedicated to helping our team members grow and develop in their careers, providing opportunities for advancement, training, and education. As a Remote Phone Intake Specialist, you will have access to:

• Comprehensive training and onboarding programs, to ensure your success in your role and provide a solid foundation for future growth.
• Ongoing coaching, mentoring, and performance feedback, to help you refine your skills, address challenges, and achieve your goals.
• Opportunities for career advancement, with a clear path for professional development and growth within our organization.
• Access to industry-leading training and education programs, to help you stay up-to-date with the latest trends, technologies, and best practices in healthcare and customer service.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive company culture, which values collaboration, creativity, and innovation. As a Remote Phone Intake Specialist, you will be part of a talented and dedicated team that is passionate about delivering exceptional patient care and support. Our company culture is built on a foundation of:

• Respect, empathy, and compassion, with a commitment to treating all patients, stakeholders, and team members with dignity and respect.
• Collaboration and teamwork, with a focus on building strong relationships, sharing knowledge, and working together to achieve common goals.
• Innovation and creativity, with a willingness to embrace new ideas, technologies, and approaches that can help us improve patient care and outcomes.
• Continuous learning and improvement, with a commitment to ongoing education, training, and professional development that supports the growth and success of our team members.

Conclusion

If you are a motivated and compassionate healthcare professional, with a passion for delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity to join our team as a Remote Phone Intake Specialist. At blithequark, we offer a unique and rewarding work environment, with a comprehensive range of benefits, opportunities, and perks that support your professional growth, well-being, and overall quality of life. Don't miss this chance to make a meaningful difference in the lives of our patients and stakeholders – apply today and take the first step towards an exciting and fulfilling career with blithequark!