Senior Director, Global Customer Education Services and Strategic Learning Experience Development for Blithequark University

Introduction to Blithequark

Blithequark is revolutionizing the way work is done by providing a dynamic, flexible, secure, and scalable no-code platform that empowers everyone to make a continuous impact. Our mission is to unify collaboration, workflows, and content management, enabling enterprises, organizations, and teams to compete in a transformed world. As a leader in innovative work management solutions, blithequark is committed to fostering a culture of continuous learning and growth, both for our customers and our internal teams.

About the Role

We are seeking an exceptional Senior Director, Global Customer Education Services, to lead and inspire our growing team at blithequark University. The ideal candidate will have a vision for re-imagining the customer learning journey, creating a world-class learning program that spans modalities and skills, and developing a global workforce of blithequark ambassadors capable of achieving meaningful change. This role requires a dynamic leader with depth, vision, and execution experience to drive a strategic part of our business forward.

Key Responsibilities

• Lead the global content and learning strategy for customer training and enablement for blithequark products and solutions, ensuring alignment with our overall knowledge and enablement strategy.
• Own the development and delivery of learning experiences for all blithequark products, focusing on creating compelling, impactful, and comprehensive curricula for diverse audience profiles and segments.
• Lead and energize a high-performing organization, setting a clear vision and establishing a culture of continuous improvement. This includes driving a team of Learning Experience Designers, Instructional Designers, and professional trainers to deliver timely, relevant, and effective learning experiences.
• Be responsible for delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints, ensuring a seamless and engaging experience for our customers and partners.
• Partner closely with the Marketing team to execute on the strategy and brand of blithequark certifications, positioning them as synonymous with expertise in Project, Program Management (PPM), and other relevant fields.
• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function, ensuring the program delivers on brand, community, marketing, and sales goals, and contributes to the growth and retention of our customer base.
• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success teams to ensure blithequark University is integral to these organizations and supports our business objectives.
• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem, leveraging training and certification to drive partner engagement and revenue growth.
• Innovate with blended learning solutions, aligning with blithequark’s overall knowledge and enablement strategy, including documentation, self-help, and community, to provide our customers with a rich and supportive learning environment.
• Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with our global, enterprise-wide effort, ensuring our learning technology infrastructure supports our strategic goals and customer needs.

Essential Qualifications

• Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience, with a proven track record of growing revenue and managing P&L.
• Excellent collaboration and communication skills, with the ability to work effectively within and across various levels of the organization, including executive stakeholders.
• Proven leadership skills in motivating and inspiring a team, with experience in designing, managing blended learning and certification programs that drive customer engagement and business outcomes.
• Strong balance of strategic and execution skills, with the ability to innovate and implement new learning solutions and strategies that align with blithequark’s business objectives.
• BA/BS degree required; advanced degree a plus, with a minimum of 10 years of relevant experience in customer education, learning and development, or a related field.

Preferred Qualifications

• Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware, with a deep understanding of how certifications can drive customer loyalty, retention, and revenue growth.
• Experience creating partner/channel momentum for paid training and certification, with a proven ability to leverage training and certification to drive partner engagement and revenue growth.
• Experience in bundling training and certification into overall company packages, as seen at Workday/SFDC/MSFT, with a strong understanding of how to integrate learning solutions into broader customer offerings.
• Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules, ensuring seamless integration of learning solutions into our business operations.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Director, Global Customer Education Services, you will have access to a wide range of learning and development opportunities, including:

• Professional growth and development opportunities, including access to LinkedIn Learning online courses and other training programs.
• Company-funded perks, including a counseling membership, local retail discounts, and your own personal blithequark account.
• Teleworking options from any registered location in the U.S. (role-specific), providing flexibility and work-life balance.
• Opportunities to work on high-impact projects, collaborating with cross-functional teams to drive business outcomes and customer success.

Work Environment and Company Culture

Blithequark is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. Our company culture values diversity, inclusivity, and innovation, and we welcome diverse perspectives and people who aren’t afraid to be innovative.

Our work environment is dynamic, collaborative, and supportive, with a strong focus on teamwork, open communication, and mutual respect. We believe in empowering our employees to take ownership of their work, providing the autonomy to make decisions, and recognizing and rewarding outstanding performance.

Compensation, Perks, and Benefits

Blithequark offers a competitive base salary range for this role, depending on location and experience. Actual compensation is determined by several factors, including level of professional and educational experience, skills, and specific candidate location. This role will also be eligible for a market-competitive incentive opportunity and may be eligible for a RSU stock grant upon accepted offer.

In addition to our competitive compensation package, we offer a range of perks and benefits, including:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees.
• Equity - Restricted Stock Units (RSUs) for eligible roles.
• Lucrative Employee Stock Purchase Program (15% discount).
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Incidental Sick Leave.
• US employees are automatically covered under blithequark-sponsored life insurance, short-term, and long-term disability plans.
• US employees receive 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.

Conclusion

If you are a motivated and innovative leader with a passion for customer education and learning experience development, we encourage you to apply for this exciting opportunity to join blithequark as our Senior Director, Global Customer Education Services. With your expertise and vision, you will play a critical role in shaping the future of customer learning at blithequark, driving business growth, and empowering our customers to achieve their goals.

Don’t miss this chance to be part of a dynamic team that is revolutionizing the way work is done. Apply now and take the first step towards an exciting and rewarding career with blithequark.