Experienced On-Site Customer Service Representative for Sports and Entertainment Merchandise Leader – Providing Unforgettable Customer Experiences in Maumelle, AR

Welcome to blithequark

blithequark is a worldwide leading manufacturer of sports and entertainment merchandise, renowned for its innovative products ranging from collectibles and novelty items to promotional memorabilia. With an impressive array of major sports licenses and a robust infrastructure, blithequark is continuously pushing boundaries and achieving new heights. Our success is directly attributed to our commitment to bringing fresh designs and manufacturing techniques to categories in need of innovation. We are now seeking dedicated and driven professionals to join our team and contribute to our growth.

Job Summary

We are on the hunt for a passionate sports fan and motivated On-Site Customer Service Representative to join the blithequark team. As a key member of our customer service team, you will provide an unforgettable experience for all our customers, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence. If you are a sports enthusiast with a passion for delivering exceptional customer service, we want to hear from you.

Key Responsibilities

• Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk, ensuring tickets are answered on-time and with excellent customer service.
• Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
• Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
• Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
• Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
• Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
• Brand Representation: Uphold the company’s values and mission in every customer interaction, promoting a positive and professional image of the brand.

Essential Qualifications

• 2+ years of customer service experience
• Experience with Zendesk and Shopify is REQUIRED
• High school diploma or equivalent
• Fluency in English
• Strong communication skills, both verbal and written
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in using customer service software and Microsoft Office Suite
• Passion for sports and a good understanding of our product offerings is a plus
• Must be able to pass a background check
• Flexibility to work various shifts, including weekends and holidays

Preferred Qualifications

• Prior experience in a similar role within the sports or entertainment industry
• Knowledge of customer service best practices and principles
• Experience with CRM software and data analysis
• Certification in customer service or a related field

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Some of the perks of working with us include:

• Competitive Salary and Benefits Package: We offer a competitive salary and benefits package to ensure our employees are well taken care of.
• Vibrant Work Environment: Our office is located in a vibrant, sports-focused environment that is sure to inspire and motivate.
• Climate-Controlled Office Setting: Our office is climate-controlled, providing a comfortable working environment for all employees.
• Career Growth and Development Opportunities: We are committed to helping our employees grow and develop in their careers, with opportunities for advancement and professional development.
• Employee Discounts: Our employees enjoy discounts on our products, allowing them to enjoy the benefits of working with a leading sports and entertainment merchandise manufacturer.
• Supportive Team Culture: Our team culture values collaboration, innovation, and teamwork, providing a supportive and inclusive work environment for all employees.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of career growth opportunities, including:

• Professional Development: We provide opportunities for professional development, including training and certification programs.
• Mentorship: Our experienced team members are available to provide mentorship and guidance to help our employees grow and develop in their careers.
• Advancement Opportunities: We offer opportunities for advancement, allowing our employees to move into new roles and take on new challenges.

Work Environment and Company Culture

At blithequark, we are proud of our supportive and inclusive work environment. Our company culture values:

• Collaboration: We believe in the importance of teamwork and collaboration, working together to achieve our goals.
• Innovation: We encourage innovation and creativity, providing a supportive environment for our employees to try new things and take risks.
• Respect: We value respect and inclusivity, providing a welcoming and supportive work environment for all employees.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including a competitive salary, benefits, and perks. Some of the benefits of working with us include:

• Competitive Salary: We offer a competitive salary to ensure our employees are well taken care of.
• Benefits Package: Our benefits package includes a range of benefits, including health, dental, and vision insurance.
• Perks: We offer a range of perks, including employee discounts, free parking, and access to our on-site fitness center.

Conclusion

If you are a passionate sports fan with a passion for delivering exceptional customer service, we want to hear from you. At blithequark, we are committed to providing our employees with a supportive work environment, comprehensive benefits package, and opportunities for career growth and development. Apply now to join our team and become a part of a leading sports and entertainment merchandise manufacturer.