Experienced Proofreader and Customer Representative Specialist – Remote – (DAY OR NIGHT SHIFT) – Content Review and Customer Service Expertise for Dynamic Team at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about delivering high-quality content and exceptional customer service. As a leader in our industry, we recognize the importance of precision, attention to detail, and effective communication. We are seeking an experienced Proofreader and Customer Representative Specialist to join our dynamic team, working remotely from Saint Louis, MO. This role offers the flexibility of day or night shifts, allowing you to choose the schedule that best suits your lifestyle. As a key member of our team, you will be responsible for reviewing and refining content across various media and industries, ensuring accuracy, consistency, and brand voice adherence. Additionally, you will provide top-notch customer service, addressing inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities

• Proofread Written and Digital Work Product: Review materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice, ensuring error-free content that meets blithequark's high standards.
• Crosscheck References and Data: Verify the accuracy of referenced facts, such as dates, pages, and values, and double-check cross-referenced materials, including websites and newspapers, to maintain the integrity of our content.
• Review Output for Consistency: Ensure campaign, product, or brand consistency across all content, familiarizing yourself with company-wide work to maintain a cohesive brand image.
• Collaborate with Team Members: Attend team meetings, provide constructive editorial input, and communicate with team members to achieve consistent, accurate, and high-quality work product, fostering a collaborative and supportive team environment.
• Improve Editing Processes: Suggest process improvements, leveraging your daily exposure to copy and procedures to create efficiencies and optimize our content review and production workflows.
• Customer Service: Respond to customer inquiries, resolve issues, and provide exceptional service, ensuring customer satisfaction and loyalty, and promoting a positive brand image.

Essential Qualifications

To excel in this role, you should possess:

• A bachelor's degree in English, Communications, or a related field, demonstrating a strong foundation in writing, editing, and language skills.
• Proven experience in proofreading, editing, and content review, with a portfolio that showcases your attention to detail and ability to refine content to perfection.
• Excellent writing and editing skills, with fluency in proofreading symbols and proficiency in Word's track changes feature.
• Strong computer skills, with extensive experience working on digital content and word processing software, and the ability to quickly adapt to new tools and technologies.
• Detail-oriented, with a keen eye for catching errors, inconsistencies, and inaccuracies, and a passion for delivering high-quality content.
• Quick reading and editing skills, with the ability to meet deadlines without sacrificing quality, and a strong sense of time management and prioritization.
• Resourcefulness, with the ability to track down resources, address questions or issues, and find answers to get projects to the finish line, demonstrating a proactive and solutions-focused approach.
• Strong multitasking and prioritization skills, with the ability to manage multiple projects simultaneously, and a flexible and persistent approach to achieving goals and objectives.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a remote or virtual team environment, with a proven ability to collaborate and communicate effectively with colleagues and stakeholders in a distributed setting.
• Familiarity with content management systems, project management tools, and other software applications relevant to the role, and a willingness to learn and adapt to new technologies and systems.
• Certification in proofreading, editing, or a related field, demonstrating a commitment to professional development and a passion for staying up-to-date with industry best practices.
• Experience in customer service, with a strong understanding of customer needs and expectations, and a proven ability to provide exceptional service and support.

Skills and Competencies

To succeed in this role, you should possess:

• Attention to detail: A keen eye for catching errors, inconsistencies, and inaccuracies, and a passion for delivering high-quality content.
• Communication skills: Excellent written and verbal communication skills, with the ability to effectively collaborate with team members, stakeholders, and customers.
• Time management: Strong time management and prioritization skills, with the ability to meet deadlines and manage multiple projects simultaneously.
• Adaptability: A flexible and adaptable approach, with the ability to quickly adjust to changing priorities, deadlines, and workflows.
• Technical skills: Proficiency in Microsoft Office, particularly Word, and experience with digital content management systems and other software applications relevant to the role.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Proofreader and Customer Representative Specialist, you will have access to:

• Professional development opportunities: Training, workshops, and conferences to enhance your skills and knowledge in proofreading, editing, and customer service.
• Mentorship: Guidance and support from experienced professionals in the field, providing valuable insights and feedback to help you grow and develop in your role.
• Cross-functional training: Opportunities to work on diverse projects and collaborate with different teams, broadening your understanding of our business and operations.
• Performance feedback: Regular feedback and coaching to help you achieve your goals and objectives, and to identify areas for growth and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team member, you will be part of a collaborative and inclusive community that values:

• Flexibility: We offer flexible scheduling and remote work arrangements to ensure a healthy work-life balance and to accommodate your individual needs.
• Open communication: We foster an open and transparent communication culture, encouraging feedback, suggestions, and ideas from all team members.
• Teamwork: We believe in the power of teamwork and collaboration, and we encourage our team members to work together to achieve common goals and objectives.
• Recognition and rewards: We recognize and reward outstanding performance, providing opportunities for growth, development, and career advancement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: A competitive salary range, commensurate with experience and qualifications.
• Benefits: Comprehensive benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Perks: Access to professional development opportunities, flexible work arrangements, and a dynamic and supportive work environment.

Conclusion

If you are a detail-oriented, organized, and customer-focused individual with a passion for proofreading, editing, and content review, we encourage you to apply for this exciting opportunity. As a Proofreader and Customer Representative Specialist at blithequark, you will be part of a dynamic team that values collaboration, creativity, and exceptional customer service. Join us and take your career to the next level!

Apply now and become a part of our talented team of professionals who are dedicated to delivering high-quality content and exceptional customer experiences. We look forward to receiving your application and exploring how you can contribute to our success.