Experienced Customer Experience Advocate – Delivering Exceptional Support and Advocacy in a Dynamic and Innovative Environment at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are passionate about building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique and fun to provide support in an environment where the vast majority of interactions are so positive. We take pride in our commitment to transparency, collaboration, and having fun while we work. As a leader in our industry, we are dedicated to making people work simpler, more productive, and enjoyable. Our mission is to empower teams to fulfill their goals and thrive, and we are looking for a talented Customer Experience Advocate to join our expanding team and help us make it happen.

About the Role

As a Customer Experience Advocate at blithequark, you will play a critical role in delivering exceptional support and advocacy to our customers. This is a hybrid position, with 3 days per week spent in our Denver office, and the remaining days working remotely. You will engage with customers across a variety of channels, including live chat, email, phone, and screen shares, to provide personalized support and empower them to connect their goals and challenges with our solution.

• Engage with customers across multiple channels to provide timely and effective support
• Empower customers to connect their goals and challenges with our solution, providing guidance and expertise to help them achieve their objectives
• Collaborate with internal technical teams to resolve complex issues, engage users for the full bug life cycle, and verify bug fixes
• Serve as the liaison between our customers and the rest of the blithequark team to advocate for their needs and help shape the best possible version of our product
• Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
• Create internal and external documentation to enhance our knowledge base and provide customers with the resources they need to succeed
• Advise customers about new features and functionalities, ensuring they are always up-to-date with the latest developments and innovations

Requirements

To be successful in this role, you will need to have experience providing customer or technical support, with SAAS experience being a plus. You should have a strong understanding of help desk software and remote support tools, with experience with Zendesk being an asset. You will need to have excellent problem-solving skills, multitasking abilities, and superb written and verbal communication skills. A positive attitude, empathetic approach, and collaborative mindset are essential, as well as the ability to take initiative and adapt to changing circumstances.

• Experience providing customer or technical support, with SAAS experience being a plus
• Understanding of help desk software and remote support tools, with experience with Zendesk being an asset
• Problem-solving skills and multitasking abilities
• Superb written and verbal communication skills
• Positive attitude, empathetic approach, and collaborative mindset
• Ability to take initiative and adapt to changing circumstances

What blithequark Can Offer You

At blithequark, we offer a range of benefits and opportunities to help you grow and develop in your career. These include:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups, in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in multiple locations around the world

Compensation and Benefits

For Colorado-based hires, the compensation range for this role is $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity based on the company's plans and policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and other factors.

Our Team and Culture

The Customer Experience Team at blithequark is the frontline advocate, cultivating relationships and empowering teams to fulfill their goals and thrive. We are an energetic, empathetic, and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment. We value diversity, inclusion, and belonging, and we are committed to creating a work environment that is welcoming and inclusive to all.

How to Apply

If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please note that visa sponsorship for this role is currently not available. blithequark is proud to be an equal opportunity employer, and we hire talented individuals regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

Conclusion

At blithequark, we are committed to making a difference in the lives of our customers and employees. We believe that our product and services have the power to transform the way people work, and we are looking for talented and motivated individuals to join our team and help us achieve our mission. If you are passionate about customer experience, innovation, and collaboration, we encourage you to apply for this exciting opportunity and join our dynamic and innovative team.