Experienced Customer Service Representative for a National Retailer of Custom Window Coverings - Remote Opportunity

Introduction to blithequark

Imagine being part of a dynamic team that transforms homes and workplaces with high-quality, custom-made window coverings. At blithequark, we pride ourselves on being a national retailer and manufacturer of blinds, shades, draperies, and shutters that add beauty and comfort to every space. With over 40 years of experience, we've built a reputation for excellence and a culture that values learning, opportunity, and teamwork. As a member of our team, you'll be part of a talented group of individuals who share a passion for delivering exceptional customer experiences and driving business success.

Job Overview

We're seeking a highly skilled and motivated Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to work from home while being part of a collaborative and supportive team. If you're a customer-centric individual who thrives in fast-paced environments and is passionate about providing exceptional service, we want to hear from you. In this role, you'll leverage your product and process knowledge to resolve incoming inquiries and requests, prioritizing efficiency and delivering creative solutions that exceed customer expectations.

Key Responsibilities

• Provide exceptional customer service to clients and internal customers, including our sales team of Design Consultants and Installers
• Field and answer questions related to product specifications, warranty, installation, parts, and repairs
• Place orders, track shipments, and relay progress regularly to vested parties
• Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
• Manage a high volume of open cases and provide timely, consistent, and accurate updates on progress and ultimate resolution
• Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
• Deliver consistent results in key performance areas, including schedule adherence, average handle time, and resolution time
• Share feedback and ideas on ways to improve the overall client experience

Who We're Looking For

To be successful in this role, you'll need to be an experienced customer service professional with a passion for delivering exceptional service. You should be a talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner. We're looking for individuals who are self-starters with exceptional time management skills, who consistently meet established productivity, schedule adherence, call monitoring, and survey score standards.

Essential Qualifications

• Experienced in a Customer Service role, preferably in a call center environment
• Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
• Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring, and survey score standards
• Flexible and adaptable to change, with an ability to learn new skills and retain information
• Team-oriented with a positive outlook and willingness to go above and beyond
• An exceptional communicator both over the phone and in written updates/summaries
• Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track, and resolve customer concerns
• Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm
• High school diploma or equivalent work experience

Preferred Qualifications

• Previous experience working in a remote or work-from-home environment
• Familiarity with customer relationship management (CRM) software and other customer service tools
• Knowledge of window coverings or a related industry
• Bilingual or multilingual skills

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive compensation and benefits package that reflects their value to our organization. As a Customer Service Representative, you can expect:

• Competitive hourly rate range: $18.00 - $19.50
• Benefits including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching
• Short-term and long-term disability benefits at no cost to you
• Company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans
• Six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement
• Amazing discounts on our blithequark products as well as access to various other exclusive discounts

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to training and development opportunities that will help you build your skills and advance in your career. We offer a supportive and collaborative work environment that encourages innovation, creativity, and teamwork.

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, respect, and open communication. We believe in fostering a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees. As a remote worker, you'll be part of a virtual team that is connected through technology and shared goals. We encourage our employees to be themselves, share their ideas, and contribute to our mission of delivering exceptional customer experiences.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can contribute to our team's success.

Conclusion

Joining blithequark as a Customer Service Representative is an exciting opportunity to be part of a dynamic team that is passionate about delivering exceptional customer experiences. With a comprehensive compensation and benefits package, opportunities for career growth and development, and a supportive and collaborative work environment, we believe that blithequark is the perfect place to build your career. Apply today and take the first step towards an exciting and rewarding career with blithequark!