Experienced Part-time Nights/Weekends Customer Service Representative for Remote/Hybrid Environment – Delivering Exceptional Support in the Home Improvement Industry

Welcome to blithequark

At blithequark, we are revolutionizing the way home improvement businesses manage leads and customer interactions. As a leading provider of innovative solutions, we empower our clients to succeed in a competitive market. Our story began with a passion for excellence and a commitment to delivering outstanding customer experiences. Today, we are a dynamic team of professionals dedicated to making a difference in the lives of our customers and our community.

About Our Team

Our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operation. Here, our talented team of customer service representatives, supervisors, and support staff work together to ensure that every customer interaction is a positive and memorable one. We take pride in our work, and our dedication to excellence has earned us a reputation as a trusted partner in the home improvement industry.

Job Overview

We are seeking an enthusiastic and self-motivated Customer Service Representative to join our team on a part-time basis, working nights and weekends in a remote/hybrid environment. As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers, answering their questions, and providing exceptional support throughout their journey with us. If you are a people person with a passion for delivering outstanding customer experiences, we want to hear from you!

Key Responsibilities

• Answer incoming calls and respond to customer requests in a timely and professional manner
• Book appointments for members with a high degree of data accuracy, ensuring seamless communication and follow-up
• Maintain excellent written and verbal communication skills, adapting to changing guidelines and customer needs
• Identify and escalate issues to supervisors, ensuring prompt resolution and minimizing customer dissatisfaction
• Inform clients by explaining procedures, answering questions, and providing information, demonstrating a deep understanding of our products and services
• Maintain and improve quality results by adhering to standards and guidelines, continuously seeking opportunities for growth and improvement

Essential Qualifications

• High school graduate or G.E.D.
• Minimum of one year experience in an inbound/outbound call center or retail environment, with a proven track record of delivering exceptional customer service
• Excellent oral and written communication skills, with the ability to multitask and work in a fast-paced environment
• Ability to type at least 25 words per minute, with proficiency in using computer software and technology
• Must be able to pass a background check, demonstrating a commitment to integrity and trustworthiness

Preferred Qualifications

• Experience in providing exceptional customer service and maintaining established quality requirements, with a focus on continuous improvement
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a remote/hybrid environment
• Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment
• Experience with lead and workflow management software, or a willingness to learn and adapt to new technologies

What We Offer

At blithequark, we are committed to the growth and development of our team members. We offer a range of benefits and perks, including:

• Opportunity to work from home, with flexible scheduling and a remote/hybrid environment
• $15,000 Life Insurance (Company Paid), demonstrating our commitment to the well-being and security of our team members
• 401K plan eligibility after 1 year of service, with a company match of up to 4%, helping you plan for your future and achieve your financial goals
• Weekly/monthly gift card drawings/contests for meeting goals, recognizing and rewarding your hard work and dedication
• Career learning and development programs, providing opportunities for growth and advancement in your career
• Casual dress code, creating a relaxed and comfortable work environment that fosters creativity and productivity

Our Culture

At blithequark, we are proud of our dynamic and inclusive culture. We believe in fostering a work environment that is collaborative, supportive, and fun. Our team members are passionate about delivering exceptional customer experiences, and we are committed to recognizing and rewarding their hard work and dedication. If you are looking for a career that offers challenge, opportunity, and growth, we invite you to join our team!

How to Apply

If you are excited about the opportunity to join our team as a Customer Service Representative, please submit your application. We will contact you if you are selected for a virtual interview. Don't miss this chance to take your career to the next level and make a difference in the lives of our customers. Apply now and become a part of the blithequark team!

Equal Opportunities

blithequark is an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates, regardless of their background, culture, or personal characteristics. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Conclusion

Thank you for considering this exciting opportunity to join our team as a Customer Service Representative. We are confident that your skills, experience, and passion for delivering exceptional customer experiences make you an ideal candidate for this role. Don't miss this chance to take your career to the next level and make a difference in the lives of our customers. Apply now and become a part of the blithequark team!