Experienced Mental Health Customer Service Representative – Temporary Remote Position for Compassionate and Detail-Oriented Individuals

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on the lives of our customers and patients. As a leader in the healthcare industry, we recognize the importance of providing exceptional service and support to those navigating complex medical situations. Our team is passionate about delivering personalized care and ensuring that every individual receives the highest level of attention and compassion. We are now seeking a skilled and empathetic Mental Health Customer Service Representative to join our team on a temporary remote basis.

Job Overview

In this critical role, you will be responsible for coordinating testing services for patients, working closely with healthcare providers, insurance companies, and patients to ensure seamless and timely testing processes. Your exceptional communication skills, attention to detail, and ability to work independently will enable you to make a meaningful difference in the lives of our customers. As a Mental Health Customer Service Representative at blithequark, you will be the hub of our customer service operations, collaborating with various departments to ensure prompt handling of orders, billing processes, and issue resolution.

Key Responsibilities

• Review test request forms and additional documentation to ensure accurate and timely testing
• Work with healthcare providers to complete required documentation and sample submission
• Collaborate with insurance companies to secure the highest possible coverage for patients
• Communicate with patients to explain insurance coverage benefits, test information, and process and turnaround time
• Manage assigned work independently, meeting production and quality metrics
• Identify issues and trends, developing best practices to ensure exceptional customer service and experience
• Participate in projects that extend beyond day-to-day responsibilities, exploring new aspects of blithequark and our customers' experience
• Participate in the Quality Assurance plan and comply with applicable CLIA and HIPAA regulations

Qualifications and Skills

To succeed in this role, you will need to possess a high school diploma or equivalent, with fluency in Spanish being preferred. Excellent interpersonal and communication skills are essential, as well as accurate typing skills of at least 35 words per minute. You should be comfortable working in a fast-paced environment, managing multiple tasks simultaneously, and demonstrating excellent organizational and task management skills. A hardworking individual with a passion for problem-solving, team collaboration, and supporting others will thrive in this position.

Technical Requirements

• Minimum speed/bandwidth requirements: 50 Mbps download and 5 Mbps upload
• PC experience, including familiarity with Excel, Word, Internet, and email

Physical Requirements

• Lifting requirements: light work or exerting up to 20 pounds of force frequently
• Physical requirements: stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching
• Use of equipment and tools necessary to perform essential job functions

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Mental Health Customer Service Representative, you will have opportunities to participate in projects that stretch your skills and knowledge, explore new aspects of our business, and develop best practices to enhance our customer service and experience. Our team is dedicated to supporting your career goals, providing a collaborative and inclusive work environment that fosters learning, innovation, and success.

Work Environment and Company Culture

blithequark is an equal opportunity employer that values diversity and inclusion. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a work environment that is welcoming, supportive, and inclusive of all employees. As a remote worker, you will be an integral part of our team, collaborating with colleagues across various departments to deliver exceptional service and support to our customers.

Compensation and Benefits

blithequark offers a competitive compensation package, including a range of benefits that support the well-being and success of our employees. While specific details of our compensation and benefits package are not included here, we are committed to providing a comprehensive and attractive rewards program that recognizes the value and contributions of our team members.

Conclusion

If you are a compassionate and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this temporary remote Mental Health Customer Service Representative position at blithequark. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our customers, while developing your skills and knowledge in a supportive and inclusive work environment. Join us in our mission to provide personalized care and support to those navigating complex medical situations, and take the first step towards a rewarding and challenging career with blithequark.