**Experienced Concierge Customer Service Representative – Remote Opportunity at blithequark**
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Concierge Customer Service Representative. As a key member of our team, you will play a critical role in providing top-notch service to our clients, navigating complex situations with ease, and building lasting relationships.
**About blithequark**
At blithequark, we are a dynamic organization dedicated to revolutionizing the way we approach customer service. With a rich history of innovation and collaboration, we have established ourselves as a leader in our industry. Our team is comprised of passionate, driven individuals who share a common goal: to deliver exceptional experiences that exceed our clients' expectations. By joining blithequark, you will become part of a community that values creativity, teamwork, and continuous learning.
**Job Summary**
As an Experienced Concierge Customer Service Representative, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving complex issues with tact and diplomacy. You will work closely with our internal teams to ensure seamless communication and collaboration. Your expertise will be essential in building strong relationships with our clients, navigating complex situations, and driving business growth.
**Key Responsibilities**
* Respond to telephone and email inquiries from clients within defined service standards
* Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers
* Assist clients with benefits and healthcare questions
* Document all calls received in system-based call log
* Perform other duties and responsibilities as assigned by management
**Requirements and Qualifications**
* High School Diploma or equivalent required; 2 years of college or higher education preferred
* One year of customer service or call center experience in a healthcare-related role
* Medical intake or Third-Party Administrator (TPA) experience preferred
* Bilingual English-Spanish a plus
* Strong customer relations, interpersonal skills, and ability to handle confidential and sensitive information
* Proficient with Microsoft applications and strong computer skills
* Excellent data entry and typing skills
* Knowledge of provider organizations and networks
* Knowledge and understanding of CMS Medicare reimbursement rates
* Ability to effectively negotiate rate structures
* Independent judgment in decision making and problem solving
* Ability to multitask and anticipate potential needs/problems
* Medical Terminology
* Strong attention to detail
* Understanding of Self-Funded health benefits a plus
* Claim processing skills a plus
* Insurance verification or precertification a plus
* Provider office/facility billing department or financial area
**Preferred Qualifications**
* Strong analytical and research skills
* Experience working in a remote or virtual environment
**Work Environment and Physical Demands**
This position is in a typical office/home office environment, requiring prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including operation of standard computer and phone equipment.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* Pay range: $16.00 to $18.00 per hour
* Comprehensive benefits package, including Paid Time Off, Medical, Dental, Vision, Short and Long-Term Disability, Life Insurance, AD&D, 401k with match, critical illness coverage, and discount programs
**Equal Opportunity Employer**
blithequark is an Equal Opportunity Employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that values and respects all individuals.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team!