Experienced Customer Service Representative – Overnight Shift – Work from Home Opportunity in Illinois – Delivering Exceptional Patient Care and Support

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on the lives of our patients by providing them with the best possible care and support. Our Specialty Pharmacy is at the forefront of delivering life-sustaining medications to those who need them most. We are now seeking a highly skilled and compassionate Customer Service Representative to join our Inbound Pharmacy Service team, working from the comfort of your own home in Illinois. As a Customer Service Representative, you will play a vital role in ensuring that our patients receive the timely and effective support they deserve, making a real difference in their journey towards better health.

Job Overview

In this overnight shift position, you will be the primary point of contact for our specialty patients, handling inbound calls and providing exceptional customer service with empathy and understanding. Your responsibilities will include managing prescription refills, order status, and insurance coverage inquiries, all while maintaining a high level of professionalism and patience. Our pharmacy is built on a culture of excellence, and we are passionate about delivering outstanding customer experiences that exceed our patients' expectations.

Key Responsibilities:

• Respond to inbound calls from patients, addressing their concerns and resolving issues in a timely and efficient manner
• Manage prescription refills, order status, and insurance coverage inquiries with accuracy and attention to detail
• Provide empathetic and personalized support to patients, taking the time to understand their unique needs and circumstances
• Work collaboratively with our pharmacy team to ensure seamless communication and effective issue resolution
• Utilize strong computer skills to navigate our systems and applications, maintaining accurate records and documentation

Qualifications and Requirements

To be successful in this role, you will need to possess a minimum of 12 months of customer service experience, preferably in a fast-paced, metric-driven environment. You should also have strong computer skills, including experience working with Windows, Microsoft, or other applications. A passion for helping others and a commitment to delivering exceptional customer service are essential for this position.

Essential Qualifications:

• 1+ year of customer service experience
• 6+ months of high call center experience, working in a Windows, Microsoft, or other application environment
• Must live within 75 miles of Mount Prospect, IL
• Verifiable High School Diploma, GED, or equivalent experience

Preferred Qualifications:

• Six months of experience handling and resolving complex customer needs over the phone
• Healthcare work experience and familiarity with benefits, insurance, and prescriptions

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. We offer comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role. Our advancement opportunities are plentiful, allowing you to grow within our pharmacy or explore other roles within the blithequark organization. We believe in investing in our employees, providing them with the tools and support necessary to achieve their career goals and aspirations.

Work Environment and Company Culture

Our pharmacy is built on a culture of diversity, inclusion, and belonging. We strive to promote and sustain a work environment that is empowering, supportive, and respectful of all employees. Our Heart At Work Behaviors support our purpose, guiding our commitment to deliver enhanced human-centric health care. We are an affirmative action employer, equal opportunity employer, and do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Compensation, Perks, and Benefits

We offer a competitive pay range for this role, with a minimum of $17.02 and a maximum of $27.16 per hour. Our comprehensive benefits package includes a range of perks and benefits, designed to support your overall well-being and job satisfaction. From health insurance to retirement plans, we are committed to providing our employees with the support they need to thrive in their careers and personal lives.

COVID-19 Vaccination Requirement

blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Conclusion

If you are a motivated and compassionate individual, passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. Join our team at blithequark and become part of a dynamic and supportive work environment, dedicated to delivering outstanding patient care and support. Apply now and take the first step towards a rewarding and challenging career as a Customer Service Representative – Overnight Shift – Work from Home Opportunity in Illinois.