Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Welcome to blithequark

In these dynamic times, blithequark is at the forefront of innovation, committed to making health insurance accessible and understandable for all. As a leader in the industry, we're dedicated to fostering a culture of growth, adaptability, and teamwork. Our mission to simplify health insurance enrollment has never been more crucial, and we're seeking talented individuals to join our team of Remote Customer Service Representatives. If you're passionate about delivering exceptional customer experiences and thrive in fast-paced environments, we invite you to be part of our journey.

About the Role

As a Remote Customer Service Representative at blithequark, you will play a vital role in our customer's journey, providing guidance, support, and resolving inquiries with professionalism and empathy. Your expertise will be instrumental in navigating our customers through the complexities of health insurance, ensuring they receive the best possible care and service. This is a full-time, seasonal position with opportunities for temp-to-permanent roles, offering a unique chance to grow with our company and develop your career in customer service and health insurance.

Key Responsibilities:

• Manage inbound and outbound calls, delivering high-quality customer service experiences consistently.
• Provide technical support and manage customer accounts with precision and care.
• Perform application data entry and respond to online chat inquiries as assigned.
• Interpret and adhere to defined procedures and policies, ensuring compliance with regulated guidelines.
• Demonstrate creative problem-solving skills, flexibility, and adaptability in a rapidly changing environment.
• Effectively manage time and tasks, prioritizing multitasking and task management to meet performance goals.
• Engage in extensive self-study, training, and testing to enhance knowledge and skills, with eligibility to proceed through training and certifications dependent on passing required exams.

Requirements and Qualifications

To succeed in this role, you should meet the following requirements:

• Be at least 18 years of age or older.
• Have a minimum internet speed of 35 mb/s and a dedicated, private, and secure workspace.
• Commit to full attendance during the 3-week training period and complete a background check and health screening.
• Possess moderate to advanced computer skills, with a high level of comfort learning new technology.
• Demonstrate a high level of professionalism, excellent verbal and written communication skills, and be self-motivated and success-driven.
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required; mobile internet service providers and satellite connections are not compatible.

Preferred Experience:

While not required, the following experiences are highly valued:

• Previous experience in customer support or technical support roles.
• Familiarity with Group and/or Individual health insurance, or the Affordable Care Act.
• Experience in a Call Center environment.
• Knowledge of CRM systems and practices.
• Spanish Bilingual skills are a significant plus.

What We Offer

At blithequark, we're committed to the growth and well-being of our team members. Our comprehensive benefits package includes:

• Paid training to ensure your success in the role.
• Full-time, seasonal temp-to-permanent roles with opportunities for career advancement.
• Performance and attendance-based incentives, in addition to a competitive base pay of $14.50 - $16.00 per hour.
• The convenience and flexibility of working from home.
• A collaborative and supportive team environment that fosters growth and development.
• 401K Match and Individual Coverage HRA (ICHRA) to support your financial well-being.
• Paid time off (PTO) to ensure a healthy work-life balance.

Career Growth and Learning Benefits

At blithequark, we believe in investing in our team members' careers and personal growth. As a Remote Customer Service Representative, you'll have access to:

• Comprehensive training programs designed to enhance your skills and knowledge in customer service and health insurance.
• Ongoing coaching and feedback to support your professional development.
• Opportunities for career advancement within the company, including leadership roles and specialized positions.
• A culture that encourages innovation, creativity, and continuous learning.

Work Environment and Company Culture

Our company culture is built on the principles of teamwork, adaptability, and mutual respect. We strive to create a positive and motivating work environment, even in a remote setting, by:

• Fostering open communication and transparency across all levels of the organization.
• Encouraging collaboration and teamwork to achieve common goals.
• Recognizing and rewarding outstanding performance and contributions.
• Supporting work-life balance and employee well-being through our benefits and policies.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a base pay of $14.50 - $16.00 per hour, with enhanced rates up to $16.00 per hour contingent on weekly attendance and performance. Spanish Bilingual candidates may be eligible for higher base pay rates. Our benefits package is designed to support your financial, physical, and emotional well-being, with perks such as paid training, performance-based incentives, and a collaborative work environment.

Conclusion

If you're a dedicated, self-driven individual with a passion for delivering exceptional customer service, we invite you to join our team at blithequark. As a Remote Customer Service Representative, you'll be part of a dynamic and growing company that values its employees and is committed to making a positive impact in the lives of our customers. Apply now to embark on a rewarding career journey with blithequark and contribute to our mission of simplifying health insurance for all.