Localization Quality and Automation Specialist (Canada)

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About the Role

Join our dynamic Localization team to drive the next generation of quality and efficiency in our global content delivery. You will be the crucial link between our Machine Translation (MT) capabilities and the final customer experience. Your mission will be to design, implement, and manage the quality assurance framework that ensures our localized content is top-tier, while simultaneously streamlining our workflow through cutting-edge automation and tooling.

Responsibilities:

• Design and Implement the Quality Framework: Define, select, and manage the right suite of quality tools (e.g., automated QA checks, linguistic sign-off workflows, error categorization) to measure and ensure the linguistic quality of all localized assets.
• Establish Key Metrics: Identify and implement industry-standard metrics (e.g., DQF, MQM, BLEU, TER, etc.) to objectively measure the output quality of our Machine Translation (MT) models.
• Drive Process Automation: Analyze the current localization workflow to identify bottlenecks, then select or build custom tools and scripts to automate repetitive tasks, focusing on QA, handoffs, and feedback loops.
• Bridge Technology and Linguistics: Act as the primary liaison between the Localization team and the Machine Learning teams. You will translate linguistic quality data into technical feedback, helping technical teams to understand specific error patterns to continuously train and improve the performance of the MT models.
• Data Analysis and Reporting: Regularly analyze quality data, generate reports, and present actionable insights to stakeholders on the performance of our localization processes and MT engines.
• Tool Management: Evaluate the existing Localization Tool Stack (CAT tools, TMS, QA checkers) for potential integration with new technologies.

About You

The essentials:

• 14+ years of general experience in the field with at least 5+ years in Localization Engineering, Quality Assurance, Tool Management, or a similar data-driven role within the localization industry.
• Linguistic Background: Strong understanding of linguistic quality principles, error typology, and industry-standard localization metrics (MQM, DQF, etc.).
• Technical Proficiency: Proven experience in selecting, integrating, or developing tools for localization process automation (e.g., scripting, API integration, regex).
• Machine Translation (MT): Familiarity with Machine Translation concepts, including common models, post-editing workflows, and methods for assessing MT quality.
• Data Skills: Proficiency in analyzing large datasets and presenting data-driven recommendations.
• Communication: Excellent written and verbal communication skills, with the ability to clearly articulate complex technical issues to non-technical audiences and vice-versa.

Not a must, but a plus:

• Familiarity with a major Translation Management System (TMS) and CAT tools.
• Experience with scripting languages (e.g., Python, JavaScript) for automation.
• A background in computational linguistics or data science.

At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission. 

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#LI-Remote

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range$130,000—$139,000 CAD

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions’ Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.