**Experienced Remote Customer Service Representative - Healthcare at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark as a Remote Customer Service Representative - Healthcare. As a key member of our customer service team, you will play a vital role in providing top-notch support to our valued members, providers, and brokers. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to empowering individuals and organizations to achieve their best health. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive positive outcomes in the healthcare industry. With a strong commitment to excellence, we strive to create a work environment that is inclusive, supportive, and empowering for all employees. **Responsibilities** As a Remote Customer Service Representative - Healthcare at blithequark, you will be responsible for providing first-level problem resolution to member, provider, and broker inquiries via telephone, email, and chat. Your primary objectives will be to: * Gather and research information to resolve customer inquiries and issues in a timely and accurate manner * Provide education and guidance on various health, financial, and self-service programs to customers * Utilize knowledge of products and contractual provisions to interpret contractual language and provide benefit utilization and limitations * Determine the need for managed care initiatives and administer all types of services to customers within the business segment * Maintain accurate and up-to-date customer records by effectively utilizing the business areas enrollment/inquiry tracking system and processes * Participate in ongoing education related to new services, industry topics, and skills to enhance your knowledge and expertise **Key Responsibilities:** * Answer member, provider, and broker inquiries pertaining to product information, benefits, claims resolution, eligibility, and billing questions * Provide basic technical assistance and troubleshooting guidance for digital and electronic applications * Gather and research information to resolve customer inquiries and issues * Examine claim submissions to verify claim and system accuracy, as well as liability * Validate customer understanding of information and resolve issues based on applicable policies and procedures * Document all client interactions according to established departmental procedures * Deliver accurate information to customers in accordance with performance goals and objectives * Maintain customer records by updating account information effectively utilizing the business areas enrollment/inquiry tracking system and processes **Essential Qualifications:** * High School Diploma or GED * 1-2 years of customer service experience in a healthcare or related industry * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Proficiency in using computer software applications, including Microsoft Office and CRM systems * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications:** * 2+ years of customer service experience in a healthcare or related industry * Experience working in a call center environment * Knowledge of healthcare products and services * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies:** * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Proficiency in using computer software applications, including Microsoft Office and CRM systems * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Excellent listening and empathy skills * Ability to work independently and as part of a team * Strong time management and organizational skills **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to helping our employees grow and develop their careers. As a Remote Customer Service Representative - Healthcare, you will have access to: * Ongoing education and training programs to enhance your knowledge and skills * Opportunities for career advancement and professional growth * A supportive and inclusive work environment that fosters collaboration and teamwork * A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **Work Environment and Company Culture:** blithequark is a remote-friendly company that values flexibility and work-life balance. As a Remote Customer Service Representative - Healthcare, you will have the opportunity to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. Our company culture is built on the principles of: * Inclusivity and diversity * Collaboration and teamwork * Innovation and creativity * Excellence and accountability * Employee well-being and satisfaction **Compensation, Perks, and Benefits:** As a Remote Customer Service Representative - Healthcare at blithequark, you can expect a competitive salary range of $18-$21 per hour, depending on your level of experience and qualifications. In addition to your salary, you will also receive: * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching and paid time off * Opportunities for career advancement and professional growth * Ongoing education and training programs to enhance your knowledge and skills * A supportive and inclusive work environment that fosters collaboration and teamwork **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences in the healthcare industry, we encourage you to apply for the Remote Customer Service Representative - Healthcare position at blithequark. Please visit our website at [insert website URL] to submit your application and join our team of dedicated professionals. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering for all employees. Apply for this job