**Part Time Remote Customer Support Specialist - Marketplace at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Part Time Remote Customer Support Specialist - Marketplace. As a key member of our remote support team, you will play a vital role in ensuring our customers receive the highest level of service and support, every time. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a remote customer support specialist, you will be part of a dynamic team that is passionate about delivering exceptional support experiences and making a real difference in the lives of our customers. **Job Summary** We are seeking a highly motivated and customer-focused individual to join our remote support team as a Part Time Remote Customer Support Specialist - Marketplace. As a key member of our team, you will be responsible for providing exceptional support experiences to our customers via email, phone, and other channels. You will work closely with our management team to resolve customer inquiries and issues, identify trends and areas for improvement, and contribute to the development of our support processes and procedures. **Key Responsibilities** As a Part Time Remote Customer Support Specialist - Marketplace, your key responsibilities will include: * Handling incoming customer inquiries and issues via email, phone, and other channels, providing timely and effective solutions to resolve customer problems. * Demonstrating empathy and understanding in all customer interactions, presenting blithequark in a positive light at all times. * Preventing customer returns and ensuring customer retention by negotiating reasonable solutions that benefit both the customer and the company. * Partnering with management to escalate customer and product issues, identifying trends and areas for improvement, and communicating findings in measurable terms. * Providing proactive, consistent follow-up to all customer inquiries, responding to every customer email upon receipt. * Documenting a complete summary of customer inquiries, actions taken, and expectations set forth on the respective order. * Maintaining standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary. * Taking on the Customer Support Specialist role for the Email team as needed. * Performing other duties as assigned. **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus. * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner. * Computer literate, with the ability to navigate through programs and windows. * Excellent typing and data entry skills, with the ability to multi-task and talk on the phone while typing notes. * Effective problem solver, with a low error rate as an email specialist. * Ability to meet minimum required interactions of 80+ per day. * Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Experience working in a remote support environment. * Familiarity with customer relationship management (CRM) software. * Knowledge of industry-specific products and services. * Certification in customer service or a related field. **Internet Connectivity Guidelines** As a condition of employment, employees must provide and maintain a High-Speed Internet connection that meets the blithequark Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at blithequark. * Must maintain a dedicated business class internet connection. * Cable connection is required and must be high-speed business class internet. * If available, request a dynamic modem for cable. * Speeds of at least 15 MBS down/5 MBS up are required. * Cable modem or DSL router must be provided by carrier. * Cable modem must be set up in bridge mode. * DSL router firewall must be disabled. * Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection. **Equipment** The blithequark Computer Support team will supply you with the following hardware: * Modem * Wyse terminal (computer) * Monitor * Phone and headset * Other miscellaneous equipment **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to register your interest and submit your application. **Join our team at blithequark and make a real difference in the lives of our customers!** Apply for this job