**Experienced Chat Support Associate – Veterinary Community Engagement and Support**

Join our dynamic team at blithequark, and be a part of revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. blithequark's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and enabling them to focus on what matters most – delivering exceptional care to their patients. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptionally talented and passionate individual to join our ranks. **About blithequark** blithequark is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're committed to creating a diverse and inclusive workplace, where talented individuals from all backgrounds can thrive and contribute to our mission. **The Role** As an Experienced Chat Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the blithequark platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment, with a passion for delivering exceptional customer support. **Key Responsibilities** * Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **Essential Qualifications** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills **Preferred Qualifications** * Tech/start-up work experience is a plus but not required * Knowledge of intercom and/or experience with other chat platforms is strongly preferred **Benefits** * 100% remote within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Salary Range** $50,000/year - $80,000/year + bonus + equity + benefits **What We Offer** In addition to a competitive salary and benefits package, we offer a comprehensive benefits package, including: * 100% remote work arrangement within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through blithequark's Careers Page. The application deadline is accepted on an ongoing basis. **Important Note** Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To ensure your safety and security, please be cautious of any suspicious activity and only apply through our official careers page. We're committed to creating a safe and inclusive workplace, and we appreciate your vigilance in protecting yourself and others. **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job