Experienced Remote Customer Service and Project Management Professional – Delivering Exceptional Client Experiences and Driving Business Growth through Strategic Portfolio Management at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way we interact with our clients and setting new standards for exceptional customer experiences. As we continue to evolve and expand our services, we are seeking a highly skilled and motivated individual to join our team as a Remote Customer Service and Project Management Professional. This is an exciting opportunity to be part of a dynamic and innovative organization that values its employees and is committed to delivering outstanding results.

Job Overview

The successful candidate will have a passion for people, process, and impact, and will be responsible for leading the development and execution of high-value initiatives across our Reservations department. This will involve managing multiple projects of varying complexity, collaborating with cross-functional teams, and driving business-critical training and processes to deliver exceptional customer experiences. The ideal candidate will possess strong project management skills, strategic thinking, and a desire to drive our business forward.

Key Responsibilities

• Lead the project management of high-value initiatives across the Reservations department, including project planning, execution, and closure
• Create and maintain project artifacts, such as project contracts, project plans, risk and issue logs, and repositories
• Manage multiple simultaneous projects of varying complexity, across different teams or stakeholders
• Assist in driving the development of the organization's culture at the functional level, ensuring strong partnerships with stakeholders across the wider organization
• Develop communication strategies and implement processes, activities, and programs that result in optimal dissemination of information and communication consistency, increasing awareness of project expectations, change management, and impact
• Support the development of business cases, prioritization, and overall divisional portfolio management
• Maintain and establish effective relationships and feedback loops between leaders, functional partners, and cross-divisional blithequark teams
• Support the growing plan and development of the Reservations PMO capability and the development of a Center of Excellence for strategic portfolio management

Essential Qualifications

To be successful in this role, you will possess the following essential qualifications:

• Exceptional planning, organization, and creative problem-solving skills
• Demonstrated ability and a proven track record of success in managing and delivering multiple projects of varying sizes and complexity
• Unparalleled communication and interpersonal skills, with the ability to work across the organization and build and maintain relationships with stakeholders and senior management
• Ability to lead and work independently and within a team
• Proficiency in written and oral communications, and the ability to produce concise documents for executive presentations
• High school diploma, GED, or high school equivalency
• At least 18 years old and authorized to work in the US

Preferred Qualifications

The following qualifications are preferred but not essential:

• Project Management Professional (PMP) certification or experience managing projects according to Project Management Institute (PMI) standards
• Experience with PowerApps, Sharepoint, and project management software is strongly desired
• Enjoys working in a high-profile environment with fluid needs, ambiguity, and aggressive timelines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service and Project Management Professional, you will have access to a range of training and development opportunities, including:

• Project management training and certification programs
• Leadership development programs
• Cross-functional training and development opportunities
• Coaching and mentoring from experienced professionals

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We value our employees and are committed to creating a work environment that is supportive, collaborative, and empowering. As a Remote Customer Service and Project Management Professional, you will be part of a dynamic and innovative team that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes:

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities

Conclusion

If you are a motivated and skilled individual who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. As a Remote Customer Service and Project Management Professional at blithequark, you will be part of a dynamic and innovative team that is committed to excellence and dedicated to making a positive impact. Apply now to join our team and take the first step towards a rewarding and challenging career.