Experienced Customer Experience Concierge Professional – Delivering Exceptional Service in a Fast-Paced Airport Lounge Environment at blithequark

Introduction to blithequark

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, and we are looking for talented individuals to join our team. If you are passionate about delivering exceptional service and creating memorable experiences for our customers, we want to hear from you.

About the Role

We are seeking an experienced Customer Experience Concierge to join our team at the blithequark Centurion Lounge, located in the DCA Airport. As a Member Service Professional, you will be the face of blithequark, acting as an ambassador of our brand and delivering superior service to our Card Members. You will be responsible for creating innovative ways to resolve customer issues, providing concierge and lifestyle recommendations, and tailoring our products and services to meet the unique needs of our customers.

Key Responsibilities

• Welcoming and providing access to our Card Members upon arrival at reception
• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Qualifications

To be successful in this role, you will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts including nights, weekends, and holidays is essential
• Light to moderate lifting may be required for certain job tasks

Essential Skills and Competencies

In addition to the qualifications listed above, you will possess the following essential skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accuracy
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development programs, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to a range of learning and development resources, including online courses and workshops
• Coaching and mentoring from experienced colleagues

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive culture. We believe that our colleagues are our greatest asset, and we are committed to creating a work environment that is supportive, inclusive, and respectful. We offer a range of benefits and programs to support our colleagues' well-being, including:

• Competitive base salaries
• Bonus incentives
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program

Compensation, Perks, and Benefits

We offer a competitive salary range of $20.00 to $22.12 hourly, plus bonus and benefits. Our benefits package includes:

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to backing our colleagues and providing them with the support they need to thrive, both personally and professionally. Join our team and become part of a global and diverse community of colleagues who are dedicated to providing the world's best customer experience every day.