Experienced Remote Customer Service Representative – Airline Industry Expertise and Exceptional Client Service Skills Required for Full-Time Home-Based Position at blithequark

Introduction to blithequark and the Airline Industry

Are you ready to embark on a journey of endless possibilities, both at work and during your personal time? Join the blithequark family, and you'll explore a world of opportunities, grow your skills, and become the best version of yourself. As you venture into this new journey, you'll handle challenges with flexibility and ease, acquiring new skills and advancing your career while having a great time. Feel free to enhance both your personal and professional life and jump on board!

About the Role

As a remote Customer Service Representative at blithequark, you will provide exceptional assistance to customers, handling inquiries, reservations, and support efficiently. This position is ideal for individuals with excellent communication skills and a passion for delivering top-tier customer experiences. Training is provided, and no extensive prior experience is required, making it perfect for entry-level candidates. Enjoy the benefits of flexible schedules, remote work, and opportunities for career growth in a leading global airline.

Key Responsibilities

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (with the exception of curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers as well as direct contractors for passenger lodging facilities, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift as well as ticket lift/check
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit line models
• Work jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer care hands-on training
• Process and complete credit card transactions at stands in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/confirm international documents at kiosk in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer assistance work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have standard and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Provide connecting passengers gate information
• Provide quality customer care in a professional manner and in accordance with blithequark's guidelines
• Comply with company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy

Essential Qualifications

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
• Must be able to obtain appropriate airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a remote Customer Service Representative, you will have access to comprehensive training programs, mentorship, and opportunities for career advancement. Our goal is to help you succeed and advance in your career, while providing exceptional service to our customers.

Work Environment and Company Culture

blithequark is committed to creating a diverse and inclusive work environment that values and respects all employees. Our company culture is built on the principles of teamwork, integrity, and customer satisfaction. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and innovation.

Compensation, Perks, and Benefits

As a remote Customer Service Representative at blithequark, you will enjoy a competitive salary of $24 per hour, as well as a range of benefits, including:

• Medical benefits: access to health, dental, prescription, and vision benefits from day one
• Wellness programs: tools, resources, and support to help you maintain a healthy work-life balance
• 401(k) program: available upon enrollment, with company contributions available after one year
• Additional benefits: employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join the blithequark team as a remote Customer Service Representative. With our comprehensive training program, competitive salary, and range of benefits, you will be well-equipped to succeed in this role and advance in your career. Don't miss out on this chance to be part of a leading global airline and make a difference in the lives of our customers. Apply now and take the first step towards an exciting and rewarding career with blithequark!