Experienced Customer Service Representative – Delivering Exceptional Support and Driving Business Growth at blithequark

Introduction to blithequark

At blithequark, we are passionate about creating a world where people can live life to the fullest, and our commitment to quality is at the heart of everything we do. As a leader in our industry, we recognize that our success is directly tied to the dedication and expertise of our team members. We believe that every role, no matter how big or small, plays a vital part in driving our company forward. If you are a customer-focused individual with a passion for delivering exceptional support, we invite you to join our team as a Customer Service Representative.

About the Role

As a Customer Service Representative at blithequark, you will be responsible for providing superior customer support throughout the day, answering customer calls, and problem-solving to help customers achieve their goals. You will have the opportunity to build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space. Our ideal candidate is someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work independently and collaboratively as part of a team.

Key Responsibilities

• Deliver superior customer support throughout the day, answering customer calls and problem-solving to help customers achieve their goals
• Build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space
• Provide excellent customer service skills, resolving conflict in a professional and decisive manner
• Utilize foundational sales skills to upsell products and services to meet customer needs
• Demonstrate written and verbal communication skills for professional business interactions
• Proficiently use computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Show familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Learn and apply general knowledge of the company, products, and services
• Read, comprehend, and adhere to instructions, processes, and procedures
• Demonstrate keen attention to detail and mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure
• Exhibit good organizational and time management skills, including punctuality for on-time attendance

Essential and Preferred Qualifications

To be successful in this role, you will need to have a high school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience. An associate degree from a two-year college or technical school is preferred. You should also have excellent customer service skills, the ability to resolve conflict in a professional and decisive manner, and foundational sales skills to upsell products and services to meet customer needs.

Skills and Competencies

• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn and apply general knowledge of the company, products, and services
• Keen attention to detail and mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure
• Good organizational and time management skills, including punctuality for on-time attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you will have access to training and development opportunities, competitive wages, and opportunities to grow your career. You will also be part of a high-performing team that is dedicated to our values, customers, and the science of lawn care.

What We Offer

• Award-winning training and development programs
• Competitive wages and benefits package
• Opportunities to grow your career and advance within the company
• Affordable medical and prescription drug plans
• Financial health resources, including 401k
• Paid Time Off/Sick Leave
• A dynamic and supportive work environment

Work Environment and Company Culture

At blithequark, we pride ourselves on our commitment to diversity and inclusion. We believe that a diverse and inclusive workplace is essential to driving business success and creating a positive work environment. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. We encourage diverse candidates to apply to this position and are proud to affirm our commitment to hiring veterans.

Our Culture

• A dynamic and supportive work environment
• A team that is dedicated to our values, customers, and the science of lawn care
• Opportunities to make a real difference in the lives of our customers
• A commitment to diversity and inclusion
• A culture that values and recognizes the contributions of all team members

Compensation, Perks, and Benefits

We offer a competitive compensation package, including wages, benefits, and perks. Our benefits package includes affordable medical and prescription drug plans, financial health resources, including 401k, and paid time off/sick leave. We also offer a dynamic and supportive work environment, opportunities to grow your career, and a commitment to diversity and inclusion.

Conclusion

If you are a customer-focused individual with a passion for delivering exceptional support, we invite you to join our team as a Customer Service Representative at blithequark. With our commitment to quality, diversity, and inclusion, we offer a dynamic and supportive work environment that is perfect for individuals who are looking to make a real difference in the lives of our customers. Apply today to join our team and start your journey to a rewarding and challenging career at blithequark.