**Experienced Bilingual Customer Service Advocate I – Transforming Lives at blithequark**

Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you possess excellent communication skills and a knack for resolving complex issues? If so, we invite you to join blithequark as an Experienced Bilingual Customer Service Advocate I. As a key member of our team, you will play a vital role in delivering exceptional customer experiences to our 28 million members, while also enjoying a fresh perspective on workplace flexibility. **About blithequark** blithequark is a diversified, national organization that is dedicated to providing innovative solutions to the healthcare industry. With a strong commitment to diversity and inclusion, we strive to create a work environment that values and celebrates the unique perspectives and experiences of our employees. As a customer service professional at blithequark, you will have access to a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. **Job Summary** As an Experienced Bilingual Customer Service Advocate I, you will serve as the first-line advocate for resolving inquiries, issues, or concerns for members and/or providers. You will leverage a variety of communication channels to provide timely, accurate, and personalized support on routine complaints. Your primary responsibilities will include: * **Receiving and Responding to Member and Provider Inquiries**: You will receive and respond to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner. * **Mitigating and Preventing Escalations**: You will mitigate and prevent complaints from being escalated to resolve in initial contact. * **Serving as a Front-Line Resolution Advocate**: You will serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns. * **Resolving Basic Problems**: You will resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution. * **Maintaining Performance and Quality Standards**: You will maintain performance and quality standards based on established contact center metrics. * **Providing Customer Service in a High-Pace Environment**: You will provide customer service in a high-pace contact center environment over the phone, via live chats, and emails. * **Documenting Member and Provider Information**: You will document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications. * **Staying Up-to-Date on Quality Standards and Regulations**: You will remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance. **Essential Qualifications** * **High School Diploma or GED**: You must possess a High School diploma or GED. * **Bilingual in Khmer**: Bilingual in Khmer is highly preferred. * **Entry-Level Position**: This is an entry-level position typically requiring little or no previous experience. * **Multitasking and System Experience**: Experience interacting and multitasking using multiple systems and programs simultaneously is preferred. **Preferred Qualifications** * **Previous Customer Service Experience**: Previous customer service experience is highly preferred. * **Communication and Problem-Solving Skills**: Excellent communication and problem-solving skills are essential for success in this role. **Skills and Competencies** * **Bilingual Communication**: You must possess excellent bilingual communication skills in Khmer and English. * **Customer Service**: You must have a strong customer service background and be able to provide timely, accurate, and personalized support. * **Problem-Solving**: You must be able to resolve basic problems and communicate effectively with members and providers. * **Multitasking**: You must be able to multitask and interact with multiple systems and programs simultaneously. * **Quality Standards**: You must be able to maintain performance and quality standards based on established contact center metrics. **Career Growth Opportunities and Learning Benefits** As a customer service professional at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * **Comprehensive Training Program**: You will receive comprehensive training on our products and services, as well as on our quality standards and regulations. * **Mentorship Program**: You will be paired with an experienced mentor who will provide guidance and support throughout your career at blithequark. * **Professional Development Opportunities**: You will have access to a range of professional development opportunities, including training, conferences, and workshops. * **Career Advancement**: You will have opportunities to advance your career within the company, including promotions and new roles. **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values collaboration, innovation, and customer satisfaction. As a customer service professional at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. **Compensation, Perks, and Benefits** blithequark offers a comprehensive benefits package, including: * **Competitive Pay**: You will receive competitive pay, ranging from $16.01 to $22.98 per hour. * **Health Insurance**: You will have access to health insurance, including medical, dental, and vision coverage. * **401K and Stock Purchase Plans**: You will have access to 401K and stock purchase plans, including matching contributions. * **Tuition Reimbursement**: You will have access to tuition reimbursement, including up to $5,250 per year. * **Paid Time Off Plus Holidays**: You will receive paid time off plus holidays, including 10 paid holidays per year. * **Flexible Work Schedule**: You will have a flexible approach to work with remote, hybrid, field or office work schedules. **Equal Opportunity Employer** blithequark is an equal opportunity employer that is committed to diversity and inclusion. We value the ways in which we are different and strive to create a work environment that is inclusive and supportive of all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. **How to Apply** If you are a customer service enthusiast with a passion for making a difference in people's lives, we invite you to apply for the Experienced Bilingual Customer Service Advocate I position at blithequark. Please visit our website at [insert website URL] to learn more about the position and to submit your application. Apply for this job