**Experienced IT Service Center Technician – Technical Phone Support for Healthcare Industry**

At blithequark, we're on a mission to revolutionize the healthcare industry by delivering innovative solutions that make healthcare more personal, convenient, and affordable. As a leading healthcare company, we're committed to empowering our employees to transform our culture and accelerate our ability to innovate. We're seeking an experienced IT Service Center Technician to join our team and provide technical phone support for our employees, contractors, clients, and vendors. **About blithequark** blithequark is a dynamic and forward-thinking company that's dedicated to improving the lives of our customers and employees. Our purpose is to bring our heart to every moment of our customers' health, and we're committed to delivering enhanced human-centric healthcare solutions that meet the evolving needs of our customers. Our Heart At Work Behaviors support this purpose, and we want every employee to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate. **Job Summary** As an IT Service Center Technician, you'll be responsible for providing advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's. You'll be the primary point of contact for our customers, and you'll be expected to consistently deliver excellent customer service while striving to exceed standard levels of service and support. **Key Responsibilities** * Provides advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's. * Consistently adheres to defined Service Desk processes, policies, and procedures. * Records, tracks, and reports on all customer incidents and service requests through to completion within defined and documented Service Desk SLA's. * Acquires and maintains an advanced level of knowledge for supported products and support policies. * Proactively researches and stays abreast of new technology, including but not limited to: Windows 7/8/10, Office 2007/2010/2013, and Desktop/Laptop security solutions. * Responsible for deploying software using automated tools. * Regular and reliable attendance is an essential function of the position. **Required Qualifications** * 1+ years of call center phone support experience. * 1+ years of experience with: + Microsoft Operating Systems, including Windows XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + Active Directory. + Microsoft Applications, including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + Citrix. + SQL Server. + Remote computer control software. + HP Printer Support. * Must be able to work M-F 2PM-10:30PM EST after training period. * (Training will be M-F 8-4:30pm for the first 6 weeks) **Preferred Qualifications** * 2+ years of desktop support experience. * Excellent Customer Service skills. * Strong Analytical Skills. * Ability to adapt to an ever-changing environment. * Ability to handle a high stress environment. * Experience working in a high call/ticket volume environment. * Strong critical thinking skills. * Experience with: + SCCM. + Dameware. + ServiceNOW (or similar Service Desk ticketing system). **Education** * High school diploma or GED or equivalent experience. **Compensation and Benefits** * The typical pay range for this role is: $17.00 - $34.15. * This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. * The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. * This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above. * In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. * The Company offers a full range of medical, dental, and vision benefits. * Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. * The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. * CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. * As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. **Why Join blithequark?** * Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. * They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. * Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. **How to Apply** If you're passionate about delivering exceptional customer service and technical support, and you're looking for a challenging and rewarding role in a dynamic and forward-thinking company, we encourage you to apply for this position. Please submit your application through our website, and we look forward to reviewing your qualifications. Apply Job! Apply for this job